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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

A) Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
B) Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
C) Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
D) Introduce customer data management system as a part of digital transformation to keep customer data up to date

2. Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.

A) Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
B) Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
C) Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.
D) Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
E) Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.

3. Universal containers want to include Product A every time they sell the bundle B.
Users can opt out this product if they want but cannot take a quantity of more than 1 per bundle. How should a consultant configure the product in the system?

A) Add an Auto Add rule to include product A with bundle B
B) Configure the cardinality Min as 1, Max 1 and default as 1
C) Add a Recommendation rule for Product A when bundle B is added
D) Configure the cardinality Min as 0, Max 1 and default as 1.

4. United Telecom is moving its assets to communication cloud as part of its digital transformation. During the asset migration process, a consultant includes a step to create no change MACD order. Why this is necessary to have this step in migration process?

A) To validate if MACD works on migrated Assets.
B) To validate if decomposition works on migrated assets
C) To create inventory items to be used in subsequent MACD.
D) To validate the migrated assets data aligns with assets data model

5. United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?

A) Access the entire architecture to identify application that can be decommission.
B) Handle the complex business processes manually outside the IT landscape.
C) Harmonize their business plan to reduce the complexity
D) Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.

Solutions: