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Salesforce AP-208 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Financial Services Cloud Overview | 10% | - Use cases for Banking, Wealth Management, and Insurance - Core capabilities of Financial Services Cloud - Key differentiators from standard Salesforce CRM |
| Wealth Management Capabilities | 20% | - Investment portfolio management - Performance monitoring - Financial goals and planning - Asset allocation tracking |
| Implementation and Configuration | 10% | - Best practices for deployment - Security model considerations - Setup and configuration basics |
| Client Management | 15% | - Client lifecycle management - Relationship types and hierarchy - Household management - Client profiling and segmentation |
| Analytics and Reporting | 12% | - Financial Services Cloud reports and dashboards - Key metrics for financial advisors - Custom reporting requirements |
| Data Model and Architecture | 18% | - Custom objects for financial products - Individual and Household data model - Financial Account and Financial Holding objects - Relationship mapping between accounts and contacts |
| Banking and Lending Features | 15% | - Account aggregation - Digital lending workflows - Compliance and regulatory considerations |
Salesforce Accredited Agentforce Financial Services Professional Sample Questions:
A bank recently sold its wealth management division and wants to improve its customers ' digital experience.
The bank engaged Salesforce Professional Services to upgrade its existing Salesforce CRM to Financial Services Cloud and deliver its Bank of the Future vision.
Which three expected outcomes can serve as return on investment (ROI) justifications to the bank ' s chief financial officer (CFO) and investment committee?
- A. Modernize client-advisor experiences from engagement to relationship management to effectively drive long-term, trusted relationships.
- B. Unify and improve team collaboration by sharing and managing customer leads and referrals across multiple lines of business at the bank to drive customers ' financial needs and deepen client relationships.
- C. Manage policy holders ' interactions with customer service agents intelligently through the underwriting process.
- D. Simplify the client onboarding process with proper tools to streamline customer discovery and internal reviews through renewal.
Correct Answer: A,B 🗳️
Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).
An insurance company wants to create a car insurance quote process for its website. The process should include the following functionality:
* The user has to enter contact and address information.
* The user has to enter the driver ' s age and the car model and year.
* The process should calculate an insurance quote based on the data the customer provided and save the offer to the client ' s record.
Which three OmniStudio tools should the consultant use to design a solution that meets these requirements?
- A. FlexCards
- B. Business Rules Engine
- C. OmniScripts
- D. Integration Procedures
- E. APEX Code
Correct Answer: B,C,D 🗳️
Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).
s. A financial services company wants to plan ahead for designing the Financial Services Cloud (FSC) implementation. Which three activities should the implementation team prioritize during planning?
- A. Prepare for integrations with transactional systems, external data sources, custodians, and any other platforms that the company ' s business relies on.
- B. Review the out-of-the-box capabilities and compare them to the company ' s current needs.
- C. Design the modifications to fields, picklists, layouts, and other required features to support business processes.
- D. Enable and configure person accounts in FSC, and assign users with permission set licenses.
- E. Beyond the preconfigured settings, evaluate whether they need advanced customizations.
Correct Answer: A,B,E 🗳️
Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).
During a Financial Services Cloud implementation at an insurance company, a consultant needs to design a broker data model for the broker web portal. The given requirements are:
1. Brokers are treated individually, even if they are associated with the same company.
2. Brokers should never have access to other brokers ' data.
3. Brokers can nominate their assistants to access the broker portal.
4. An assistant can sometimes work for multiple brokers.
Which two considerations should the consultant consider regarding the data model?
- A. Brokers should be modeled as Contact and the Broker company should be modeled as Account, even if they ' re a legal entity individually.
- B. The Broker Assistant should be modeled as a Contact. Then, use Contact to Contact association if they need work for multiple Brokers.
- C. The Broker Assistant should be modeled as a Contact. Then, leverage Contact to Multiple Account features if this assistant needs to work for multiple brokers.
- D. Brokers need to be modeled as Account and Contact individually, as each broker is a legal entity in Salesforce. Then, use a Group Account to model their company.
Correct Answer: A,C 🗳️
Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).
Which 3 options does the Financial Services Cloud application offer to view and update Account-Account, Account-Contact, and Contact-Contact Relationships?
- A. Group Members Component
- B. Relationship Map
- C. Actionable Relationship Center
- D. Family Members Component
- E. Life Events Component
Correct Answer: A,B,C 🗳️
Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).
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