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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. UC have completed migration into developer org. Now they are using partial copy sandbox. What are the two reason why consultant should recommend doing a full data load in full copy sandbox before production load?

A) To identify the metadata related error not previously seen with a subset of data
B) To understand how long, the data load in production should take
C) To identify the risk of hitting governor limit with the production load
D) To identify the data error that was not surfaced during testing with subset of data

2. Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful?

A) Only Migrate the assets needed when customers are trying to place MACD orders.
B) Only Commercial assets need to be present in salesforce to successfully process the MACD orders.
C) Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations
D) Both commercial and technical assets need to be present in Salesforce to successfully process the MACD orders.

3. Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel's Communication Cloud.

A) Use CPQAppHandler Methods
B) Use Cart Based APIs
C) Use Digital Commerce APIs
D) Use EPC APIs

4. Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

A) Create a churn trend app from a template in CRM analytics to identify customer likely to churn
B) Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn
C) Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.
D) Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn

5. Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

A) Who will be the main point of contact for migration
B) What is the quality, structure and frequency of the data migration?
C) What tools and databases will be used to perform the migration
D) What data and from which system will be migrated
E) What will be the overall cost for migration?

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