Top ITIL ITIL-4-Foundation Courses Online - Updated [Feb-2022]
ITIL-4-Foundation Practice Dumps - Verified By PrepAwayExam Updated 430 Questions
ITIL ITIL-4-Foundation Exam Syllabus Topics:
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NEW QUESTION 188
Which practice has a purpose that includes observing a service to report selected changes of state identified as events?
- A. Information security management
- B. Change control
- C. Monitoring and event management
- D. Incident management
Answer: A
NEW QUESTION 189
Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?
- A. Relationship management
- B. Service desk
- C. Service level management
- D. Monitoring and event management
Answer: B
NEW QUESTION 190
Which BEST describes the purpose of the 'improve' value chain activity?
- A. To make new and improved services and features available for use
- B. To ensure a shared understanding of the vision and improvement direction for all products and services
- C. To organize a major improvement initiative into several smaller initiatives
- D. To continually improve all products and services across all value chain activities
"The purpose of the improve value chain activity is to ensure continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management."
https://www.symphonysummit.com/products/defining-industry-terms-itsm-itil-itil4/#:~:text=Improve%20%E2%80%93%E2%80%9CThe%20purpose%20of%20the,four%20dimensions%20of%20service%20management.%E2%80%9D
Answer: D
NEW QUESTION 191
What is an incident?
- A. A result enabled by one or more outputs
- B. A possible future event that could cause harm
- C. The planned removal of an item that might affect a service
- D. A service interruption resolved by the use of self-help tools
Answer: D
NEW QUESTION 192
When should a change request be submitted to resolve a problem?
- A. As soon as a solution for the problem has been identified
- B. As soon as a workaround for the problem has been identified
- C. As soon as the analysis of the frequency and impact of incidents justifies the change
- D. As soon as the analysis of cost, risks and benefits justifies the change
Answer: D
NEW QUESTION 193
Which statement about change management is CORRECT?
- A. It optimizes financial exposure
- B. It ensures that service requests follow the normal change management process
- C. It optimizes overall business risk
- D. It ensures that all changes are authorized by the change advisory board (CAB)
Answer: D
NEW QUESTION 194
Which statement about outcomes is CORRECT?
- A. An outcome is a tangible or intangible activity
- B. An outcome can be enabled by more than one output
- C. Outcomes are how the service performs
- D. An output can be enabled by one or more outcomes
Answer: B
NEW QUESTION 195
Which dimension considers how knowledge assets should be protected?
- A. Partners and suppliers
- B. Information and technology
- C. Organizations and people
- D. Value streams and processes
Answer: B
NEW QUESTION 196
Which guiding principle leads to a faster response to customer needs by timeboxing activities and learning from the outputs of previous activities?
- A. Focus on value
- B. Optimize and automate
- C. Collaborate and promote visibility
- D. Progress iteratively with feedback
Answer: D
NEW QUESTION 197
Identify the missing word in the following sentence.
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on [?].
- A. services
- B. assets
- C. elements
- D. values
Answer: A
NEW QUESTION 198
Which practice has a purpose that includes aligning the organization's practices and services with changing business needs?
- A. Continual improvement
- B. Relationship management
- C. Service level management
- D. Service configuration management
Answer: A
NEW QUESTION 199
Which practice has a strong influence on the user experience and perception of the service provider?
- A. Service level management
- B. Service desk
- C. Supplier management
- D. Change enablement
Answer: A
NEW QUESTION 200
Which guiding principle recommends consideration of the four dimensions in order to make something as effective and as useful as it needs to be?
- A. Focus on value
- B. Optimize and automate
- C. Think and work holisocally
- D. Start where you are
Answer: B
NEW QUESTION 201
What is recommended by the guiding principle 'progress iteratively with feedback'?
- A. An improvement initiative that is broken into a number of manageable sections
- B. The identification of all interested parts at the start of an improvement initiative
- C. A current state assessment that is carried out at the start of an improvement initiative
- D. An assessment of how all the parts of an organization will affect an improvement initiative
Answer: A
NEW QUESTION 202
Which helps to streamline the fulfilment of service requests?
- A. Eliminating service requests which have complex workflows
- B. Separating requests relating to service failures from the degradation of services
- C. Creating new workflows for every service request
- D. Understanding which service requests can be accomplished with limited approvals
Answer: D
Explanation:
Explanation/Reference: https://www.bmc.com/blogs/itil-service-request-management/
NEW QUESTION 203
Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?
- A. Relationship management
- B. Change control
- C. Release management
- D. Monitoring and event management
Answer: B
Explanation:
Reference: https://www.symphonysummit.com/products/what-is-it-service-management-itsm/
NEW QUESTION 204
Where should all master copies of controlled software and documentation be stored?
- A. In the definitive capacity library
- B. In the definitive security library
- C. In the definitive media library
- D. In the definitive production library
Answer: C
NEW QUESTION 205
Which practice is the responsibility of everyone in the organization?
- A. Continual improvement
- B. Problem management
- C. Change control
- D. Service level management
Answer: A
NEW QUESTION 206
Which ITIL guiding principle recommends using existing services, processes and tools when improving
services?
- A. Start where you are
- B. Focus on value
- C. Keep is simple and practical
- D. Progress iteratively with feedback
Answer: A
NEW QUESTION 207
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