Online Questions - Valid Practice To your ITIL-4-Foundation Exam (Updated 430 Questions)
Practice To ITIL-4-Foundation - Remarkable Practice On your ITIL 4 Foundation Exam Exam
NEW QUESTION 146
Which practice nurtures links with stakeholders at strategic and tactical levels'?
- A. Service level management
- B. Relationship management
- C. Supplier management
- D. Continual improvement
Answer: B
NEW QUESTION 147
Which guiding principle describes the importance of doing something, instead of spending a long time analysing different options?
- A. Start where you are
- B. Progress iteratively with feedback
- C. Optimize and automate
- D. Focus on value
Answer: B
NEW QUESTION 148
Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable
information about the configuration of services, and the [?] that support them, is available when and where it is
needed.
- A. CIs
- B. suppliers
- C. customers
- D. assets
Answer: A
NEW QUESTION 149
What is the purpose of the 'information security management1 practice?
- A. To ensure that accurate and reliable information about the configuration of services is available when
and where it is needed - B. To observe services and service components
- C. To plan and manage the full lifecycle of all IT assets
- D. To protect the information needed by the organization to conduct its business
Answer: D
NEW QUESTION 150
Which is an objective of the design coordination process?
- A. To document the initial structure and relationship between services and customers
- B. To produce service design packages and ensure they are handed over to service transition
- C. To gather and document new service level requirements from the customer
- D. To assess and evaluate all changes and their impact on service designs
Answer: B
NEW QUESTION 151
What is the primary focus of business capacity management?
- A. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
- B. Review of all capacity supplier agreements and underpinning contracts with supplier management
- C. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
- D. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
Answer: C
NEW QUESTION 152
What should a release policy include?
- A. The naming convention and expected frequency of each type of release
- B. The roles and responsibilities for incident and problem resolution
- C. The process owner and process manager for each type of release
- D. The naming convention for all configuration items (CI) recorded in the configuration management system
Answer: A
Explanation:
(CMS)
NEW QUESTION 153
Which is an important principle of communication in service operation?
- A. Meetings are always the best method of communication
- B. Information should always be communicated
- C. It has an intended purpose or a resultant action
- D. It is stored in the configuration management system
Answer: C
NEW QUESTION 154
Which is an external input to the service value chain?
- A. The 'improve' value chain activity
- B. An overall plan
- C. Feedback loops
- D. Customer requirements
Answer: D
NEW QUESTION 155
Which step of the continual improvement model includes baseline assessments?
- A. What is the vision?
- B. Where are we now?
- C. Where do we want to be?
- D. Did we get there?
Answer: C
NEW QUESTION 156
Which is a purpose of the 'service desk' practice?
- A. To set clear business-based targets for service performance
- B. To capture demand for incident resolution and service requests
- C. To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents
- D. To maximize the number of successful IT changes by ensuring risks are properly assessed
Answer: B
NEW QUESTION 157
What defines the requirements for a service and takes responsibility for the outcomes of service consumption?
- A. A configuration item (CI)
- B. A user
- C. An IT asset
- D. A customer
Answer: D
NEW QUESTION 158
Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?
- A. Detection
- B. Escalation
- C. Prioritization
- D. Categorization
Answer: D
Explanation:
Explanation
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NEW QUESTION 159
Which ITIL concept describes governance?
- A. The service value system
- B. The service value chain
- C. The four dimensions of service management
- D. The seven guiding principles
Answer: A
NEW QUESTION 160
Which practice identifies metrics that reflect a customer experience of a service?
- A. Service desk
- B. Problem management
- C. Service level management
- D. Continual improvement
Answer: C
NEW QUESTION 161
Which practice has a strong influence on the user experience and perception of the service provider?
- A. Service level management
- B. Change enablement
- C. Service desk
- D. Supplier management
Answer: C
NEW QUESTION 162
Which guiding principle considers the importance of customer loyalty?
- A. Start where you are
- B. Focus on value
- C. Progress iteratively with feedback
- D. Optimize and automate
Answer: B
NEW QUESTION 163
Which function is responsible for the management of a data centre?
- A. Service desk
- B. Technical management
- C. Facilities management
- D. Application management
Answer: C
Explanation:
Explanation
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NEW QUESTION 164
Which TWO statements about an organization's culture are CORRECT? (Choose two.)
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization
- A. 1 and 2
- B. 3 and 4
- C. 2 and 3
- D. 1 and 4
Answer: D
NEW QUESTION 165
Which is one of the MAIN concerns of the 'design and transition' value chain activity?
- A. Understanding stakeholder needs
- B. Understanding the organization's vision
- C. Ensuring service components are available
- D. Meeting stakeholder expectations
Answer: D
Explanation:
Explanation
The purpose of 'obtain/build' value chain activity is "to ensure that service components are available when and where they are needed, and meet agreed specifications." Service components for 'deliver and support' and service components for design and transition are key outputs of 'obtain/build' value chain activity.
NEW QUESTION 166
Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?
- A. Service level management
- B. Relationship management
- C. Service desk
- D. Monitoring and event management
Answer: C
NEW QUESTION 167
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
- A. Start where you are
- B. Progress iteratively with feedback
- C. Keep is simple and practical
- D. Focus on value
Answer: A
NEW QUESTION 168
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