Online Questions - Valid Practice To your CIS-HR Exam (Updated 45 Questions)
Practice To CIS-HR - Remarkable Practice On your Certified Implementation Specialist-Human Resources Exam
ServiceNow CIS-HR Exam Syllabus Topics:
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NEW QUESTION 18
An HR Admin without the System Admin role can do what? (Choose three.)
- A. Configure business rules
- B. Add users to groups
- C. Reset user passwords
- D. Create HR Criteria
- E. Modify the HR Administration > Properties
- F. Grant roles to users or groups
Answer: B,C,F
NEW QUESTION 19
What kind of records do HR Requests create?
- A. HR Cases
- B. HR Incidents
- C. HR Problems
- D. HR Files
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ task/configure-hr-record-producer.html
NEW QUESTION 20
If the HRSD application is scoped, why can the System Administrator initially access all HR applications after the plugin has been installed?
- A. The Admin will always have access to all HR tables and data.
- B. The roles were manually granted by a ServiceNow security user.
- C. The roles were manually granted by an HR Admin.
- D. When the HR plugins are installed, the necessary HR roles are added to the Admin role.
Answer: D
Explanation:
Explanation/Reference: https://community.servicenow.com/community?
id=community_article&sys_id=2a3c8b32dbdfd74054250b55ca961930
NEW QUESTION 21
Which module provides a user-friendly interface new HR Skills and assigning HR skills to members of the HR department?
- A. Skills Definition
- B. Skills Routing
- C. Manage HR Skills
- D. Skills Management
Answer: D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ task/t_AssignHRSkillsToUsers.html
NEW QUESTION 22
If an HR Service will only be used internally by HR professionals, what is the minimum configuration needed?
- A. HR Service and HR Template.
- B. HR Service, HR Template, and Record Producer.
- C. HR Service.
- D. HR Service, HR Template, Record Producer, and Lifecycle event type.
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-release-notes/page/release-notes/hr-service-delivery/ hr-service-delivery-rns.html
NEW QUESTION 23
What defines an employee's access to the HR Service Portal / Employee Service Center?
- A. Group membership
- B. User Criteria
- C. Client Roles
- D. HR Criteria
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ concept/c_ClientRoles.html
NEW QUESTION 24
What role is required, at a minimum, to view confidential HR Profile data?
- A. LE Admin [sn_hr_le.admin]
- B. HR Manager [sn_hr_core.manager]
- C. HR Basic [sn_hr_core.basic]
- D. HR Admin [sn_hr_core.admin]
Answer: D
NEW QUESTION 25
What do Client Roles define?
- A. Groups for the customer's clients.
- B. Access for new hires, employees, alumni, contingent, and contract workers.
- C. Roles that come into force if user uses a browser client.
- D. Named roles (eg VP of Operations, SVP Sales) for a customer's clients.
Answer: B
NEW QUESTION 26
If an HR Service will only be used internally by HR professionals, what is the minimum configuration needed?
- A. HR Service and HR Template.
- B. HR Service, HR Template, and Record Producer.
- C. HR Service.
- D. HR Service, HR Template, Record Producer, and Lifecycle event type.
Answer: C
NEW QUESTION 27
What method needs to be invoked from MatchingRuleProcessor class?
- A. processAndGetArray
- B. processAndGetUsers
- C. processAndGetCandidates
- D. processAndGelList
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-customer-service-management/page/product/ customer-service-management/task/t_InvokeMatchingRuleAPI.html
NEW QUESTION 28
An employee in Chicago submits a request using the Employee Service Center. The HR Case template associated with the HR Service defines the Skills needed, but not an Assignment Group.
Using base platform functionality, which of the following is the first step the system takes to assign the Case?
- A. A Matching Rule assigns the Case to a group
- B. An Assignment Rule creates a list of possible assignees
- C. The Case must be manually assigned
- D. An Assignment Rule assigns the Case to a group
Answer: D
Explanation:
Explanation/Reference:
Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources- global/concept/c_UseAssignmentRules-global.html
NEW QUESTION 29
Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that they get an error message about a Read operation from the HR scope to the Global scope being denied. You have verified that each Script Include was written correctly.
What else must be done to allow the Script Includes to work in the HR application?
- A. The Status of the associated record on the Application Restricted Caller Access list must be set to Denied.
- B. You must change Scope for the script includes to work.
- C. You must create a custom ACL to allow the script includes to work.
- D. The Status of the associated record on the Application Restricted Caller Access list must be set to Allowed.
Answer: A
NEW QUESTION 30
What is the primary purpose of HR Topic Categories?
- A. They group common HR employees.
- B. They group common HR templates.
- C. They group common HR Services.
- D. They group common HR Catalog Items.
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/jakarta-hr-service-delivery/page/product/human-resources/ reference/r_HRCaseCategories.html
NEW QUESTION 31
Beginning with the Orlando release, which module allows HR Administrators to define which groups may access the various COEs or HR Services without needing to edit or create new ACL records?
- A. COE ACL Configuration
- B. COE Properties
- C. COE Policy groups
- D. Access Policies
Answer: A
Explanation:
Explanation/Reference:
NEW QUESTION 32
Where does the HR Administrator define which HR Profile fields can be edited in the ServiceNow instance?
- A. HR Administration > Properties
- B. HR Administration > Setup
- C. HR Profiles > Properties
- D. HR Profile > Setup
Answer: C
Explanation:
Explanation
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ concept/c_HRProfileEditableFieldConfig.html
NEW QUESTION 33
If an HR Services needs to be accessible to employees on the Employee Service Center, what field must be completed on the HR Service?
- A. Lifecycle Event type
- B. Fulfiller Instructions
- C. Record Producer
- D. Checklist
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ task/configure-hr-service.html
NEW QUESTION 34
Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that they get an error message about a Read operation from the HR scope to the Global scope being denied. You have verified that each Script Include was written correctly.
What else must be done to allow the Script Includes to work in the HR application?
- A. The Status of the associated record on the Application Restricted Caller Access list must be set to Denied.
- B. You must change Scope for the script includes to work.
- C. You must create a custom ACL to allow the script includes to work.
- D. The Status of the associated record on the Application Restricted Caller Access list must be set to Allowed.
Answer: A
Explanation:
Explanation/Reference: https://hi.service-now.com/kb_view.do?sysparm_article=KB0759087
NEW QUESTION 35
What is used to create a link on an HR Case form that accesses information outside the application?
- A. COE Configuration
- B. HR Service
- C. Restricted Caller Access
- D. Link Generator
Answer: D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ concept/HRLinkGenerator.html
NEW QUESTION 36
What is the difference between a configuration and a customization?
- A. Customization uses the built-in tools in the platform while Configuration involves code changes.
- B. Configuration uses the built-in tools in the platform while Customization involves code changes.
- C. Configuration uses complex JavaScript while Customization involves field name changes and new buttons.
- D. There is no difference between Configuration and Customization.
Answer: B
Explanation:
Explanation/Reference: https://community.servicenow.com/community?
id=community_question&sys_id=336d8be9db9cdbc01dcaf3231f9619bd
NEW QUESTION 37
HR Profiles may be created for multiple employees using conditions and criteria in which module?
- A. Generate HR Profiles
- B. Create Human Resources Profile
- C. Bulk Cases
- D. Create new Case
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ task/t_GenHRProfile.html
NEW QUESTION 38
How can an HR Administrator or Content writer limit which employees will see content on the Employee Service Center?
- A. Using HR Criteria
- B. Using User Criteria
- C. Client roles automatically limit what is visible to employees
- D. All employees will see the same information
Answer: B
NEW QUESTION 39
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