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Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

1. A nonprofit organization wants a cost-effective solution to generate and send donation acknowledgements automatically to donors via email. Which Salesforce solution should the consultant recommend?

A) Pardot
B) Commerce Cloud
C) Nonprofit Success Pack
D) Marketing Cloud

2. A nonprofit has a large volume of contacts, accounts, and address records and wants to migrate all of its data into NPSP.
What are two considerations?
Choose 2 answers

A) Address records consume additional data storage.
B) The default address is updated on a nightly basis.
C) Three addresses per contact or organization can be migrated into NPSP.
D) Managing multiple addresses introduces more complexity.

3. A nonprofit wants to implement an external email platform that integrates with Salesforce. The integration will record every email sent to a subscriber, as well as which recipients open the email, click a link, or unsubscribe.
Which two storage considerations should the consultant take into account before recommending an email platform?
Choose 2 answers

A) Unsubscribed Leads should be deleted from Salesforce immediately.
B) Campaign Member records use less storage space than custom object records.
C) Subscribers must be synced as Leads and Campaign Members In NPSP.
D) Email subscribers' activities can be retained for a certain length of time.

4. A family foundation wants to use Salesforce to track its funding of dozens of projects using a Campaign for each project. The foundation has a goal of funds to disperse, and it is important that the foundation can track year over year goals for each project. What should a consultant recommend for the foundation to track progress?

A) Create reports with bucketing and filters.
B) Create a process that populates custom fields for each year and project on Opportunities.
C) Create a Campaign hierarchy for project and year.
D) Create a custom object for year and a custom object for project to track.

5. A nonprofit organization is using Salesforce with the NPSP pre-installed. The nonprofit organization wants to give prospective volunteers a way to fill out their volunteer application online. How should this be accomplished?

A) Create a Chatter Group for prospective volunteers, assign them a Chatter Free license, and have users complete the form.
B) Set up the Volunteers for Salesforce Site Contact Information Site on the nonprofit's website.
C) Create a web-to-case form in Salesforce with the fields needed to capture the information asked for on the form.
D) Set up the Volunteers for Salesforce Volunteer Signup Form on the nonprofit's website.

Solutions: