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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Dreamscape Flowers needs to create a digital experience that meets the following requirements:
* It allows for collaboration between customer and partner users.
* Self-service for customer users is available.
* Partner users create or resolve casesfor their customers and need to see case data on a dashboard.
* Partner users do not manage Leads, Opportunities, or Campaigns.
Which license type should a Salesforce Admin use for these partner users?

A) Partner Community
B) Employee Community
C) Customer Community Plus
D) Customer Community

2. A consultant issetting up an experience for a client in a new org. The client insists on using standard profiles for external users.
Which step is required in order to use standard profiles in an experience?

A) Allow using standard external profiles for self-registration, user creation, and logging'' must be enabled.
B) Ensure the standard profile have Allow using standard external profiles for self-registration, usercreation, and login' set to True.
C) Customer Community Plus Login Experience license need to be used.
D) Create a permission set with '' Allow standard external profiles' check assign to all external users.

3. Northern Trail Outfitters has configured chat so customers can quickly get answers to their questions bychatting with an agent while browsing the Experience site.
How should an administrator embed the chat window in an Experience site?

A) Configure the Embedded Service connector.
B) Create a custom component using the Embedded Service API.
C) Add the Embedded Service component to Builder pages.
D) Create an Embedded Service quick action.

4. Which two statements regarding data categories are true?
Choose 2 answers

A) Translated articles will not follow the master article data category. Therefore, translated articles can be assigned to a different data category.
B) Customer Portal users and partner portal users inherit data category visibility settings of the role assigned to their account (owner) managers by default.
C) Child roles cannot see more data categories than their parent role. If the parent role's visibility changes, the child role's category visibility is reset to its parent's category visibility.
D) When a category is madevisible to a user through custom settings or is made visible by default, its child and parent categories are not included.

5. Northern Trail Qutfitters has a network of resellers who are Partner Community users. One of the resellers has requested that their parent company get View access to cases created by their childcompanies.
Which functionality will meet the requirement best?

A) Move users who need case access to a higher level in the Role Hierarchy.
B) Manually share cases.
C) Create a Sharing Set for the Account.
D) Configure an External Account Hierarchy.

Solutions: