Exam Name: Salesforce Certified Omnistudio Consultant
Certification Provider: Salesforce
Corresponding Certification: Salesforce Consultant
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Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: OmniScripts | - Conditional logic and dynamic user flows - Building guided user interactions with OmniScripts |
| Topic 2: OmniStudio Fundamentals | - OmniStudio architecture and components - Use cases for OmniStudio in Salesforce Industries |
| Topic 3: FlexCards | - Designing and configuring FlexCards - Data sources and contextual display strategies |
| Topic 4: Industry Use Cases and Deployment | - Best practices for Salesforce Industries solutions - OmniStudio deployment and performance considerations |
| Topic 5: Data Tools and Integration | - Integration Procedures and external system interaction - DataRaptor extraction, transformation, and load patterns |
Salesforce Certified Omnistudio Consultant Sample Questions:
A company wants to create a new digital interaction process that allows customers to request a quote for service from a local retail energy supplier. The process requires the following actions:
- Allow the user to select one or more energy products from a list
- Get current energy usage data from an external system via an API
- Save the data back to Salesforce as a lead
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers
- A. HTTP Action
- B. Multi-select Input
- C. DataRaptor Post Action
- D. Post to Object Action
- E. Radio Input
Correct Answer: A,B,C 🗳️
Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).
Agents for an insurance company need to know the current and past weather conditions when creating claims for customers. The consultant implements a FlexCard for weather conditions in the console to ensure the agents have access to the information. The FlexCard needs to provide fields extracted from a weather API and an account field from Salesforce. According to best practice, what data source should be used?
- A. Streaming API
- B. DataRaptor Extract
- C. Integration Procedure
- D. REST
Correct Answer: C 🗳️
Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).
A company has an existing OmniScript that gathers customer information. User feedback suggests that the current process requires too much typing because all the data is entered into input text fields. The users also are concerned because there is no validation in the data that is entered, and users can sometimes enter data that contains errors. The required inputs are first name, last name, age, and email, users are also presented a brief questionnaire regarding customer satisfaction. Which three input elements can the consultant recommend to improve usability and to provide validation? Choose 3 answers
- A. Text Area
- B. Email
- C. Headline
- D. Radio Group
- E. Range
Correct Answer: B,D,E 🗳️
Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).
Which two are valid data source types that a DataRaptor can use? Choose 2 answers
- A. Salesforce objects accessed via SOQL
- B. Salesforce standard and custom objects
- C. Direct file system access on the user's local machine
- D. Static resources containing JSON
Correct Answer: A,B 🗳️
Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).
A solution architect is working on a digital transformation project for a client. The client has complex business requirements that need to be implemented using Omnistudio tools. The solution architect needs to decide which Omnistudio tool to use. Which Omnistudio tool should the solution architect use to automate the client's business processes and create guided interactions using data from the Salesforce org and external sources?
- A. Expression Sets
- B. Flexcards
- C. Omniseripts
- D. Integration procedures
Correct Answer: C 🗳️
Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).
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