Exam Name: Salesforce Accredited Agentforce Communications Professional
Certification Provider: Salesforce
Corresponding Certification: Accredited Professional
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Salesforce AP-203 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Delivery and Implementation | 16% | - Feature assessment: out-of-the-box vs custom - Solution validation and optimization - Integration and deployment best practices |
| Topic 2: Discovery | 24% | - Assess customer IT ecosystem and architecture - Define KPIs and business objectives - Analyze requirements and constraints |
| Topic 3: Planning and Design | 60% | - Migration strategy and data quality - Sprint planning and story prioritization - Order capture, quoting and fulfillment design - Asset management and MACD flows - Design scalable product catalog and data model |
Salesforce Accredited Agentforce Communications Professional Sample Questions:
Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC ' s website through DC APIs and once claimed, will give customers a 10% discount for three months. Which options should a consultant configure to meet the requirement?
- A. Time Plan
- B. Offering
- C. Discount
- D. Promotions
Correct Answer: A,D 🗳️
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UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?
- A. Create base price list and multiple child price list per region
- B. Create price list and price list entries associated with context Rules per region
- C. Create an attribute on business internet offers and use attribute based pricing
- D. Create price list per region and use context Rules to determine the correct Price List
Correct Answer: B,D 🗳️
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A customer can add on-site support as a one-time service. It can be ordered by setting the " On-site support required " attribute on the Commercial Product to TRUE. The decomposition relationship between Commercial Products and On-site Support CFS is created. Orchestration plan for On-site Support CFS is configured. What three additional optimal configurations are needed to cover the requirement?
- A. Create the Disconnect On-site Support CFS task at the end of the orchestration plan.
- B. Make the decomposition relationship conditional so that the decomposition starts when the " On-site Support Required " attribute is TRUE.
- C. Make the orchestration flow conditional, so that the orchestration flow starts when the " On-site Support Required " attribute is TRUE.
- D. Make the On-site Support CFS Not Assetizable as a technical inventory item.
- E. Make the " On-site Support required " attribute Not Assetizable.
Correct Answer: B,C,D 🗳️
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United Telecom ' s (UT) current architecture has two systems, one which is sales facing (internal) and the other which is external facing (web channels). Currently, the product catalog is maintained separately in both systems. As part of their digital transformation, UT has introduced Communications Cloud. What approach should a Consultant recommend for maintaining the product catalog during their digital transformation?
- A. Manage the product catalog internally using Communications Cloud and use Cart APIs to expose the product catalog to web via OmniOut.
- B. Maintain the product catalog in Communications Cloud and periodically synchronize to the web channels automatically.
- C. Maintain the product catalog in Communications Cloud Enterprise Product Catalog and use Digital Commerce APIs to extract the catalog to the web channels.
- D. Introduce a new product catalog primary application that will synchronize both Communications Cloud and the web channels when updates occur.
Correct Answer: C 🗳️
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UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.
- A. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.
- B. Create one decomposition relationship each via one parent class product from all commercial offerings
- C. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item
- D. Create one decomposition relationship each from all commercial offerings to the same technical product
Correct Answer: B 🗳️
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