ServiceNow CIS-ITSM Exam Syllabus Topics:

Reference: https://nowlearning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_id=6c8e1d77dbc27f40de3cdb85ca961970

Brief Details

Following are the quick details related to the CIS-ITSM Certification Exam

• Exam Code: ServiceNow CIS-ITSM Certification Exam

• Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.

• Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification

• Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.

• Duration: 90 minutes

• Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.

• Exam type: Multiple Choice Questions

• Number of Questions: 65 Questions

• Exam Price: $150 (USD)

100% pass rate guarantee

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Topics to Cover

ServiceNow CIS-ITSM exam is based on the learnings, key topics, and activities encountered during ServiceNow implementations.

Following are the major modules, learning domain, sub-skills along with their weight-age in the examination, giving you a clear view of which topics and skills inclusive, you should focus on for the certification. Note: The list and details are not an all-inclusive content list. ServiceNow reserves the right to change and update the content (topics, sub-skills, and weight-age) at any point in time.

• Request Fulfillment Management: 25%
• Configuration Management Database: 5%
• Change and Release Management: 25%
• Problem Management: 10%
• Incident Management: 25%
• Knowledge Management: 10%

For each ITSM application, the candidate must know the following for each module

• Architecture and Security Key tables used in applications Relationships among tables Roles and default access controls Primary application components including Scripts, Business Rules, etc Integration capabilities

• Proven Practices for Implementation Implementation approach to meet requirements to preserve upgradability, scalability, and maintainability Implementation solutions to work in conjunction with application functionality

• Baseline Application Functionality Basic and advanced features in baseline installation New functionality and features added or changed State model and default process flow Basic and advanced operations performed by users and system

• Business Cases / Use Cases Value proposition KPIs and Benchmarks Appropriate features and functions basis business requirements

Based on the above-mentioned syllabus and their related weight-age, it is clear that there is no one topic a candidate should focus on or a candidate can leave while preparing for the examination. The candidate needs to go through and be proficient in every topic.

Time-saving and efficient learning methods

There are three different versions of our CIS-ITSM practice materials: the PDF, the Software and the APP online. They provide possibilities for different study groups to choose their study methods. If you are an office worker, you can study online version of CIS-ITSM real test on the subway or on the bus; if you are a student, you can review it when you are lining up for a meal; if you are a housewife, you can study when the child is sleeping. At the same time, our study materials support offline learning, which avoids the situation that there is no way to learn without a network. At the same time, using CIS-ITSM test engine to review, let you review knowledge points from the title, not only allow you to remember the knowledge points more profound, but also allow you to avoid the boring process of reading books.

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