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Nokia SDM Certification - CARE Sample Questions:

1. The Care Plan should be updated:

A) After each change to Care setup described.
B) On customer request only.
C) Only after each contract change.
D) At least once per year.

2. What is the MOST essential information (apart from the tender document), needed by HWS Managers to properly support a Customer RFQ?

A) Current services provided to the Customer by competitors, together with related prices.
B) Detailed information about existing Customer Logistic structure, including the number of warehouses and depots available.
C) Detailed information on NSN HWS setup in another customer in the same country.
D) Forecasted Network deployment, with a list of Network Elements proposed and related detailed configuration.

3. A customer contract contains 3rd party installed base. Who needs to be contacted to arrange back to back 3rd party contract?

A) CT Logistics.
B) Care 3rd Party Management.
C) CT Head.
D) CaPM arranges directly with the local supplier.

4. A contract is about to expire but there is already a PO for the next year from the customer. Is there a need for CSDA?

A) Yes, NSN needs to send a CSDA to inform higher management that a contract expired but delivery continues as the PO is in place.
B) Yes, CSDA is still needed because the contract is not signed. It means NSN is legally still vulnerable and management needs to grant written approval to acknowledge the higher risk.
C) No, because CSDA is to ensure that NSN doesn't deliver services without money. If there is a PO already in place before expiration, the CaPM just updates the contract end date.
D) No, because PO is in place and invoicing is uninterrupted. After getting the written consent of the CT head and F&C Controller, contract prolongation in CDB is the next step and delivery continues.

5. A customer has a free 3-year warranty contract. What contract type is used in CDB/SAP?

A) Warranty Extended contract.
B) Warranty Standard contract.
C) Care Agreement.
D) 1st Warranty Standard and Warranty Extended for the next 2 years.

Solutions: