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Nokia SDM Certification - CARE Sample Questions:

1. A company can improve its competitive advantage by following a number of functional level strategies. These include Efficiency, Quality, Innovation and one more. What is it?

A) Motivation.
B) Customer Responsiveness.
C) Value.
D) Demarcation.

2. During the preparation of the Care Plan, it is recommended that the Care Program Manager reviews which of the following?

A) Supply Contract, NSN-PRS Report, Project Plan, Account Plan, 3rd Party Agreements.
B) Care Agreement, NELLE Forecast, Supply Contract, WTR Report, Project Plan, Account Plan.
C) Care Agreement, Supply Contract, Project Plan, WTR Report, Account Plan, NSN-PRS Report.
D) Care Agreement, other Service Agreements, Supply Contract, Project Plan, Account Plan, 3rd Party Agreements.

3. Which of the Care Service Cancellation process tasks is NOT under Care Program Manager responsibility?

A) Communication of changes related to customer's HWS services through the HWS organization and collaborators.
B) Care contract closing in Contract Database.
C) Identifying related 3rd party vendor support agreements.
D) Ensuring with local CLicS Key User that the Customer's users are removed from CLicS role management.

4. What is the purpose of a handover from Sales to Care?

A) It ensures a smooth and seamless Customer Relationship interface.
B) It enables the Account Manager / CT Head to explain to the CaPM the content of the Care Contract.
C) It ensures that all the requirements to provide Care services under the Care Contract are agreed and available for the customer.
D) It ensures that the Care Contract implementation responsibility is transferred from Sales to Care.

5. What is the MAIN customer relationship activity performed by the Care Program Manager?

A) Acts as deputy for the Account Manager.
B) Acts as primary interface towards the customer for Care-related activities and issues.
C) Acts as primary interface towards the customer for the Project Life Cycle activities and issues.
D) Acts as primary interface towards the customer for all NSN-related activities and issues.

Solutions: