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Nokia SDM Certification - CARE Sample Questions:

1. Who is responsible for managing customer requirements during the Care phase?

A) Care Program Manager.
B) Care Technical Manager if assigned, otherwise the Care Program Manager.
C) CT Head.
D) Care Program Coordinator if assigned, otherwise the Care Program Manager.

2. The monthly PRS report shows a huge, unexpected deviation in sales, what should the CaPM do?

A) Escalate the issue at the CT meeting as the overall Profit and Loss responsibility stays within CT.
B) Investigate all the possible reasons and provide a comment in the monthly report.
C) Notify CT F&C controller asking to correct the possible error next month.
D) Nothing - this is most probably a miss booking so it will be corrected next month.

3. Continually measuring and monitoring the actual cost versus the budget is done to:

A) regularize the variances.
B) approve the variances.
C) analyze the reasons for variances.
D) generate reports.

4. What is the main HWS KPI related to Delivery Accuracy?

A) The percentage of failure reports processed within the agreed Turn Around Time.
B) The percentage of replacement units delivered to a Customer within the agreed Turn Around Time.
C) The percentage of faulty units received from a Customer within the agreed Turn Around Time.
D) The percentage of spare units delivered to a Customer within the agreed Turn Around Time as new spares or replacements for units which cannot be repaired.

5. What is the next step after receiving a quotation for renewal of services from 3rd party suppliers?

A) Care Program Manager should ask Logistics Coordinator to raise a Purchase Order.
B) Care Program Manager should contact the Supplier to discuss further discounts.
C) Care Program Manager should contact the 3rd Party Service Manager to check the renewal options in the existing Frame or Local Agreement.
D) Care Program Manager should contact the appropriate Product Line and ask for advice.

Solutions: