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ISEB Foundation Certificate in Business Analysis Sample Questions:

1. What does a force-field analysis consider?

A) The power of external suppliers.
B) Forces in the competitive environment.
C) The financial strength of the company.
D) Forces for and against business change.

2. In which of the following circumstances is supplier power high?

A) When there are relatively few customers.
B) When switching costs are low.
C) When the supplier brand is powerful.
D) When alternatives are readily available.

3. Which of the following statements is TRUE?

A) Introducing bottlenecks is an important principle of business process re-design.
B) Improving the business process is concerned with removing problems identified in the AS-IS process.
C) It is not permissible to show decision diamonds on a swim-lane diagram.
D) Processes cannot be improved by changing the sequence of activities alone.

4. The term 'happy day' is often used in the context of which of the following investigation techniques?

A) Document analysis.
B) Scenarios.
C) Activity Sampling.
D) Protocol analysis.

5. Which of the following is likely to be an input into the Analysing the Needs' stage of the business analysis process model?

A) Agreed business activity model
B) Shortlist of business options.
C) Validated requirements document,
D) The business case.

Solutions: