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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Availability management is directly responsible for the availability of which of the following?

A) IT services and business processes
B) Components and business processes
C) IT services and components
D) IT services, components and business processes

2. Why is it important for service providers to understand patterns of business activity (PBA)?

A) IT service providers CANNOT schedule changes until they understand PBA
B) Understanding PBA is the only way to enable accurate service level reporting
C) Demand for the services delivered by service providers are directly influenced by PBA
D) PBA are based on organizational roles and responsibilities

3. Access management is closely related to which other process?

A) 3rd line support
B) Capacity management only
C) Change management
D) Information security management

4. Which process is responsible for providing the rights to use an IT service?

A) Change management
B) Access management
C) Request fulfillment
D) Incident management

5. Which statement BEST represents the guidance on incident logging?

A) The service desk decide which incidents to log
B) All incidents must be fully logged
C) Only incidents reported to the service desk can be logged
D) Incidents must only be logged if a resolution is not immediately available

Solutions: