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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. Which of the following are goals of Service Operation?
1. To coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to the business
2. The successful release of services into the live environment

A) Neither of the above
B) Both of the above
C) 1 only
D) 2 only

2. Which of the following options is a hierarchy that is used in Knowledge Management?

A) Knowledge - Wisdom - Information - Data
B) Data - Information - Knowledge - Wisdom
C) Information - Data - Knowledge - Wisdom
D) Wisdom - Information - Data - Knowledge

3. Who owns the specific costs and risks associated with providing a service?

A) The Customer
B) The Finance department
C) The Service Level Manager
D) The Service Provider

4. Implementation of ITIL Service Management requires preparing and planning the effective and efficient use of which of:

A) People, Products, Technology, Partners
B) People, Process, Partners, Suppliers
C) People, Process, Products, Partners
D) People, Process, Products, Technology

5. A single release unit, or a structured set of release units can be defined within:

A) A Request Model
B) The Plan, Do, Check, Act (PDCA) cycle
C) A Release Package
D) The RACI Model

Solutions: