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HP HP5-B04D Exam Syllabus Topics:

SectionObjectives
HP Printing Portfolio- HP LaserJet and InkJet product families
  • 1. Key features and positioning
    • 2. Business printing use cases
      - Print solutions and services
      • 1. Managed Print Services (MPS)
        • 2. Security and workflow solutions
          HP Personal Systems (PS) Hardware- Workstations and desktops
          • 1. Use cases and segmentation
            • 2. Configuration options
              - Commercial PCs and notebooks
              • 1. Performance and security features
                • 2. Elite and Pro series positioning
                  Sales Strategy and Value Positioning- Competitive differentiation
                  • 1. HP vs competitors positioning
                    • 2. Total cost of ownership (TCO)
                      - Solution-based selling
                      • 1. Industry-specific solutions
                        • 2. Customer needs analysis
                          Services, Support, and Lifecycle- Warranty and support services
                          • 1. Device lifecycle management
                            • 2. Care Pack services
                              - Security and manageability
                              • 1. Endpoint security features
                                • 2. Device management tools

                                  HP Delta - Selling HP Printing and Personal Systems Hardware Sample Questions:

                                  Question 1

                                  What would you recommend to your financial trading customer who is looking for a powerful, flexible Thin Client solution?

                                  A. HP Mobile Thin Client
                                  B. HP t820 Thin Client
                                  C. HP t410 AII-in-One
                                  D. HP Smart Zero Client


                                  Question 2

                                  Which mobile product should you recommend for a healthcare user?

                                  A. HPProBook600
                                  B. HPZ1 Workstation
                                  C. HP Elitepad 1000 with a healthcare jacket
                                  D. HP EliteBook Folio


                                  Question 3

                                  Your digital media and entertainment customer needs a workstation display for application development. Which characteristic is the most important for their display?

                                  A. High resolution with color fidelity
                                  B. Wide viewing angle
                                  C. High resolution output
                                  D. High quality shaded graphics


                                  Question 4

                                  Which feature built into HP Flow MFPs enables the creation of editable documents from scanned paper documents?

                                  A. 200 sheet ADF
                                  B. HP EveryPage
                                  C. On-board OCR
                                  D. Single Pass Duplexer


                                  Question 5

                                  Which organization awarded HP Web Jetadmin its highest rating for the significant benefits it delivers to customers?

                                  A. IDC
                                  B. Buyers Laboratory Inc.
                                  C. Independent Printing Association
                                  D. Gartner


                                  Solutions:

                                  Question 1
                                  Answer: B
                                  Question 2
                                  Answer: C
                                  Question 3
                                  Answer: A
                                  Question 4
                                  Answer: C
                                  Question 5
                                  Answer: B

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