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HP HP5-B04D Exam Syllabus Topics:

SectionObjectives
Topic 1: Sales Strategy and Value Positioning- Competitive differentiation
  • 1. Total cost of ownership (TCO)
    • 2. HP vs competitors positioning
      - Solution-based selling
      • 1. Customer needs analysis
        • 2. Industry-specific solutions
          Topic 2: Services, Support, and Lifecycle- Warranty and support services
          • 1. Care Pack services
            • 2. Device lifecycle management
              - Security and manageability
              • 1. Endpoint security features
                • 2. Device management tools
                  Topic 3: HP Printing Portfolio- Print solutions and services
                  • 1. Security and workflow solutions
                    • 2. Managed Print Services (MPS)
                      - HP LaserJet and InkJet product families
                      • 1. Key features and positioning
                        • 2. Business printing use cases
                          Topic 4: HP Personal Systems (PS) Hardware- Workstations and desktops
                          • 1. Use cases and segmentation
                            • 2. Configuration options
                              - Commercial PCs and notebooks
                              • 1. Performance and security features
                                • 2. Elite and Pro series positioning

                                  HP Delta - Selling HP Printing and Personal Systems Hardware Sample Questions:

                                  Question 1

                                  Which solution do 70% of businesses agree can improve productivity by three times or more'?

                                  A. E-Print solutions
                                  B. Database management solutions
                                  C. Anti-BIOS attack solutions
                                  D. Workflow solutions


                                  Question 2

                                  How many LaserJet Printers has HP shipped over the last 30 years?

                                  A. 100 million
                                  B. 30 million
                                  C. 20 million
                                  D. 200 million


                                  Question 3

                                  What is the primary target customer market for the HP OfficeJet Pro and OfficeJet Pro X?

                                  A. Mid-market
                                  B. Small and medium business
                                  C. Large enterprise
                                  D. Home office


                                  Question 4

                                  Your customer is planning a workstation project that will engage team members dispersed across a wide geographical area. Which software solution will enable them to collaborate easily, with access to the full power of the remote workstation?

                                  A. HP Insight Remote Support
                                  B. Microsoft Lync
                                  C. HP Virtual Rooms
                                  D. HP Remote Graphics Software


                                  Question 5

                                  Which HP workstation is designed to be rugged enough to pass the rigorous military standard 810G tests?

                                  A. HP Z620
                                  B. HP Z1
                                  C. HP Z820
                                  D. HP ZBOOK14


                                  Solutions:

                                  Question 1
                                  Answer: D
                                  Question 2
                                  Answer: B
                                  Question 3
                                  Answer: B
                                  Question 4
                                  Answer: D
                                  Question 5
                                  Answer: D

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