Exam Name: Selling HP Personal Systems Services 2018
Certification Provider: HP
Corresponding Certification: HP Sales Certified
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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales Process and Services Attachment | - Upselling and cross-selling HP support services - Integrating services into hardware sales cycles |
| Topic 2: HP Personal Systems Portfolio Overview | - Product positioning and use cases in enterprise and SMB environments - Desktops, notebooks, workstations, and thin clients |
| Topic 3: HP Services and Support Offerings | - Lifecycle services and device protection options - HP Care Pack services and warranty extensions |
| Topic 4: Competitive Differentiation | - HP advantages vs. competing PC vendors - Security, manageability, and reliability features overview |
| Topic 5: Selling and Value-Based Positioning | - Customer needs analysis and solution mapping - Value proposition of HP personal systems services |
HP Selling HP Personal Systems Services 2018 Sample Questions:
What are the six stages of the HP Services lifecycle?
- A. Discover and Configure, Deploy, Secure, Maintain, Replace and Decommission
- B. Discover and Design, Configure, Deploy, Optimize, Maintain, Dispose and Refresh
- C. Plan and Optimize, Configure, Install, Maximize, Maintain, Repair and Decommission
- D. Design and Plan, Integrate, Set-up, Manage, Maintain, Repair and Refresh
Correct Answer: C 🗳️
Which types of HP Services contracts are available to your customers? (Select two.)
- A. Custom
- B. Transactional
- C. Durational
- D. Adjustable
- E. Standard
Correct Answer: B,C 🗳️
Your customer has an aging PC fleet that needs to be refreshed. There are two major concerns:
*Meeting environmental policies when disposing of the aging PCs
*Protecting the new PCs from theft and keeping sensitive data secure
Which solution would you offer to your customer?
- A. Installation services + Labeling and Tagging + Data and Device Security
- B. Deinstallation. Sanitization. and Recycling + Labeling and Tagging + Data and Device Security
- C. Deinstallation + Image load + Installation services
- D. Next Business Day onsite + Labeling and Tagging
Correct Answer: B 🗳️
Which lifecycle stage ensures that the end-users are immediately productive with devices and includes device delivery, full installation, setup, and data migration?
- A. Dispose and Refresh
- B. Maintain
- C. Deploy
- D. Discover and Design
Correct Answer: C 🗳️
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