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Cisco 300-830 Exam Syllabus Topics:

SectionWeightObjectives
Digital Channels15%- Chat, email, SMS, social media channel integration
- Digital contact routing configuration
- Digital channel troubleshooting
Advanced Features and AI25%- AI-powered routing and automation
- Advanced workflow design
- Third-party integrations and APIs
- Analytics and optimization
Telephony and Call Routing30%- Webex Contact Center telephony architecture options
- Voice call routing components configuration
- Voice channel troubleshooting
- Telephony integration configuration
- Inbound and outbound telephony settings
Tenant Configuration and Reporting30%- User and team configuration
- Reporting dashboards and visualizations
- Network requirements for Webex Contact Center
- Call recording configuration
- Agent and supervisor desktop setup

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

An engineer must generate a report that details the number of times an agent went on a break.
Which Cisco Webex Contact Center Analyzer repository must be queried?

  • A. Agent Session Record
  • B. Customer Activity Record
  • C. Agent Activity Record
  • D. Customer Session Record
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).

Which authentication and authorization specification is required for using Webex Contact Center APIs?

  • A. HTTP authentication
  • B. API key authentication
  • C. Mutual TLS
  • D. Auth 2.0
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).

A Webex Contact Center manager wants to verify which contact sessions were recorded. Which stock report in Webex Contact Center Analyzer must be used to achieve the goal?

  • A. Usage Report
  • B. Teams Contact Details
  • C. Sites Contact Details
  • D. CSR Report - Yesterday
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).

A Webex Contact Center engineer is configuring a new Webex Contact Center tenant and wants to implement digital channels. Which two actions must be taken before setting up digital channels? (Choose two.)

  • A. Complete Webex CC Task integration authorization in Webex Connect.
  • B. Complete WxCC Task integration authorization in Webex Engage.
  • C. Complete Webex CC Engage integration authorization in Webex Connect.
  • D. Complete Webex CC Task integration authorization in Webex Engage.
  • E. Complete Webex CC Engage integration authorization in Webex Engage.
Reveal Solution  Discussion  0

Correct Answer: A,C  🗳️

Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).

An administrator must connect a customer call to an external IVR service while retaining control of the call and later return it to the original flow. Which node must the administrator use to make this happen?

  • A. HTTP Request node
  • B. GoTo node
  • C. Bridged Transfer node
  • D. Blind Transfer node
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).

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