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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which announcement type resides in a TN2501AP circuit pack, and supports recording locally from a telephone, or can use generated way announcement fifes?

A) Integrated
B) External
C) Adjunct
D) Local

2. Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?

A) Service Objective
B) Vector queuing priorities
C) Dynamic Threshold Adjustment
D) Dynamic Queue Position

3. Click the exhibit button

A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?

A) E is assigned to a VDN that routes calls to an evacuation vector
B) E is a standard vector code for evacuation
C) E has a vector variable that is changed when an evacuation is required
D) E has been administered as a Feature Access Code

4. Which two Advocate features address the condition called the Supervisor Shuffle? (Choose two)

A) Service Objective
B) Reserve Agent
C) Predicted Wait Time
D) Vector queuing priority

5. A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)

A) 500000
B) 100000
C) 10400
D) 15600

Solutions: