Exam Name: Avaya Contact Center Control Manager Implementation and Maintenance Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Avaya 3302 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: General System Management | - User and Role Management
|
| Topic 2: Database and Services | - Database Architecture
|
| Topic 3: Integration and Connectivity | - Third Party Integration
|
| Topic 4: Installation and Configuration | - Software Installation Requirements
|
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
A customer with global services has installed Avaya Contact Center Control Manager (ACCCM). They would like to be able to add object names in local languages for their non- English sites. Which statement supports the customer's needs?
- A. Check all of the required languagesin the System Language field drop down box duringinstallation
- B. Select the language in the ACCCM userInterface Language Meld for each location.
- C. Enable Support Local Language in the System Parameters.
- D. Enter the language in the Language field that displays for each object.
Correct Answer: C 🗳️
When determining the amount of servers required for Avaya Contact Confer Control Manager (ACCCM) the database server architecture must be considered.
Which two statements arc true concerning the database Installation? (Choose two.)
- A. The ACCCM database can only be installed on a dedicated server.
- B. The ACCCM database canonly be installed co-resident with the application server.
- C. The ACCCM database can beinstalledon a dedicated server.
- D. The ACCCM database can be co-resident with the application server.
Correct Answer: C,D 🗳️
A customer can piny the Communication Manager (CM) hostname and IP address from the Avaya Contact Control Manager (ACCCM) server. However, the ACCCM server cannot connect to the CM and receives an error during synchronization.
There tire five reasons or scenarios which are possible why the customer received the error. Which is one of the five reasons or scenarios?
- A. A live user has already logged in to CM using similar login credentials.
- B. The ACCCM server Remote Desktop is disabled.
- C. The ACCCM license file has expired.
- D. The 5022/5023 portTelnet or ssh is disabled in CM.
Correct Answer: D 🗳️
A customer is installing a new Avaya Contact Center Control Manager (ACCCM) server on a Windows 2008 server and has logged in with a Domain Account. During installation the customer receives the message in the exhibit. Which file is being written that is causing this error?
- A. C:\windows\temp\accminstaller.log
- B. C:\install.log
- C. C:\accminstaller.log
- D. C:\temp\accminstaller.log
Correct Answer: C 🗳️
You are installing the Avaya Contact Center Control Manager (ACCCM) software for a standard solution. The software will be installed on a supported server with a supported Window 2008 operating system. The customer is not using one-X Agent Administration, nor do they need access to the Visual Phone website from within the ACCCM server.
Which is an installation prerequisite?
- A. Microsoft Silverlight
- B. Microsoft MVC
- C. Microsoft IIS
- D. .NET Framework 4.0
Correct Answer: C 🗳️
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