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SAP Certified - SAP Field Service Management Sample Questions:

1. What are some of the features available to technicians on the mobile apps?
There are four correct answers.

A) Recording efforts, expenses, and mileage
B) Service workflows
C) Using smartforms/checklists
D) Recording planned/unplanned consumption of material/spare parts

2. What does the Transformation Preparation Service aim to bridge?
Choose the correct answer.

A) IT and HR integration
B) Vision and execution
C) Customer satisfaction levels
D) Marketing and sales process

3. Which of the following are ways that reports can be generated in SAP Field Service Management?
There are four correct answers.

A) Automatically by using an API call
B) Automatically by a business rule
C) Manually on a mobile device
D) Manually on the FSM web interface

4. A Company in SAP Field Service Management uses a repository of master data which is shared between all companies within the account Choose the correct answer.

A) True
B) False

5. In which cases can smartforms be used?
There are two correct answers.

A) For error analysis and resolution steps
B) To navigate to a job location
C) To ensure the technician captures data on-site
D) To assign a technician to a job

Solutions: