UPDATED [Jan 22, 2024] Pass Troubleshooting Microsoft Exchange Online Exam with Latest Questions
MS-220 Exam Practice Questions prepared by Microsoft Professionals
NEW QUESTION # 35
A company uses Exchange Online. Users report that emails sent to external recipients are not being received
by the external recipients. The users do not receive nondelivery report (NDR) notifications.
You plan to perform a message trace. The trace report must meet the following requirements:
* Display only emails sent to the external recipients.
* Return email addresses for recipients. The recipients are unknown.
* Display up to 40,000 results.
* Identify emails up to 60 days.
You need to configure the trace definition. You select the sender.
Which three parts of the trace definition must you configure? To answer, select the appropriate options in the
dialog box in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 36
A company uses Exchange Online in a multi-geo environment. A user named User1 has delegate permission to the mailbox of a user named User2. Auditing is enabled for the organization. All users are assigned Microsoft 365 E5 licenses.
You discover that all mailbox access to User2 is being logged. However, security policies mandate that only mailbox access from administrators should be audited. You need to ensure that mailbox audit logs conform to the security requirements.
Solution: Run the following Command: Set-Mailbox -Identity User2 -DefaultAuditSet Delegate,Owner Does the solution meet the goal?
- A. Yes
- B. No
Answer: A
NEW QUESTION # 37
You need to resolve the retention issue reported by members of the compliance team. What should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct answer is worth one point.
Answer:
Explanation:
NEW QUESTION # 38
You need to resolve the public folder issue reported by sales team users.
What should you do?
- A. Modify permissions for the public folder mailbox.
- B. Runtheset-MaiiPublicFolder cmdlet.
- C. Run the Sync-MailPublicFolders cmdlet.
- D. Create public folders in Exchange Online.
Answer: C
NEW QUESTION # 39
A company uses a Microsoft Exchange Server 2019 hybrid environment.
You observe that emails sent from the on-premises users are being journaled. However, the emails from users in Exchange Online are not being joumaled.
You need to resolve the issue. You open the Classic Exchange admin center.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Create mail flow rules.
2 - Navigate to Journal Rules.
3 - Navigate to Mail flow and then select Rules.
NEW QUESTION # 40
You need to resolve the calendar sharing issue with external recipients.
Which settings should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 41
A company named A. Datum Corporation uses Exchange Online. You enable journaling on a third-party
archiving service. You configure a journaling mailbox named [email protected].
All email sent to the recipient named [email protected] must be recorded in the journaling mailbox. You
observe that emails are not being journaled to the journal mailbox.
You need to resolve the issue.
How should you complete the command? To answer, select the appropriate options m the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 42
A company named Contoso, Ltd. uses a Microsoft Exchange Server 2019 hybrid environment. User mailboxes exist in Exchange Server and in Exchange Online.
Users in Exchange Online report they are unable to view free/busy information for users in Exchange Server. You suspect that the problem is caused by Autodiscover DNS queries. You plan to bypass the Autodiscover process to exclude this as a potential cause.
You need to configure Exchange Online for the on-premises endpoint.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 43
A company uses Exchange Online.
Users report issues synchronizing their mobile devices with Exchange.
You need to troubleshoot the issue.
Which cmdlet should you run?
- A. Get-MobileDeviceStatistics
- B. Get-MobileDeviceMailboxPolicy
- C. Get-ActiveSyncDevice
- D. Get-ActiveSyncDeviceClass
Answer: A
NEW QUESTION # 44
A company uses Exchange Online. The Exchange ActiveSync access setting is configured to quarantine.
A user named User1 removes a mobile device from Exchange.
When User1 tries to connect the same device to Exchange, the device is not quarantined.
You need to ensure that the device is quarantined.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Graphical user interface, text Description automatically generated
NEW QUESTION # 45
A company named Contoso. Ltd. uses Exchange Online.
A user named User1 reports a problem connecting their mobile device to Exchange.
You need to troubleshoot the issue.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 46
A company uses Exchange Online. The company creates a transport rule to append a disclaimer to incoming emails from external senders. Users report that emails from external senders do not include the disclaimer. You need to troubleshoot the issue. What should you do?
- A. Perform a message trace.
- B. Perform pipeline tracing.
- C. Review the message tracking logs.
- D. Review the audit logs.
Answer: A
NEW QUESTION # 47
A company uses Exchange Online. The company has only the default policies enabled in Exchange.
A user reports that some of their emails are quarantined.
You need to determine why emails are quarantined.
Which quarantine policies should you verify? To answer, drag the appropriate quarantine policies to the
correct quarantine reasons. Each quarantine policy may be used once, more than once, or not at all. You may
need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Text Description automatically generated
Topic 2, Fabrikam, Inc
Overview
Contoso, Ltd. provides financial services to corporate clients. Contoso partners with Fabrikam, Inc. to support
financial planning projects.
Requirements:
Organizational structure
Contoso has the following departments:
* Human resources (HR)
* Finance
* Technical support
* Marketing
Each department has a shared mailbox that matches the department name.
Licensing
Contoso has Microsoft 365 E5 and Azure Active Directory (Azure AD) Premium P2 license plans.
Active Directory
Contoso uses an on-premises Active Directory Domain Services (AD DS) environment that synchronizes
attributes to Azure AD by using Azure AD Connect.
Microsoft Exchange
Contoso uses an on-premises Active Directory Domain Services (AD DS) environment that synchronizes
attributes to Azure AD by using Azure AD Connect. *
Microsoft Exchange
The company uses a Microsoft Exchange Server 2016 hybrid environment. Mailbox locations
* Exchange servers host the mailboxes for the finance and marketing departments.
* Exchange Online hosts the mailboxes for the technical support and HR departments.
Archiving and auditing
* Email messages older than 18 months are moved to the user's archive mailbox.
* Auditing is enabled for the tenant.
Department memberships
* A user named User6 joins the technical support department.
* A user named User7 joins the HR department.
* A user named User8 is a member of the marketing department.
* A user named Admin2 is a member of the technical support department
Permissions
* You must assign the minimum privileges for users to perform their required job functions.
* Users from the technical support department must be able to create subfolders in public folders. These users
must be able to search for content in user mailboxes and remove the content if necessary.
* Users from the HR department must be able to search for content in user mailboxes and place content on
hold if necessary.
External email
External users must be able to send emails to mail-enabled public folders hosted on Contoso's Exchange
server.
App authentication
All Microsoft Outlook apps must use modern authentication.
Meeting visibility
Fabrikam users must be able to view when Contoso users are in a meeting and where the meeting is located.
Fabrikam users must not be able to view the meeting title.
Outlook on the web
Only attachments from default office app files should be permitted to be downloaded or opened in Outlook on
the web.
Retention
Emails in Exchange Online must never be permanently deleted.
Issues
Missing email
* A user named User1 reports that an important email has been missing from the HR shared mailbox for eight
days.
* Emails are missing from the marketing manager's mailbox. The manager reports that they are unable to
perform an audit search.
Marketing department
* User8 permanently deleted some important emails.
* Users from the marketing team are unable to send or open Microsoft PowerPoint attachments in Outlook on
the web.
Non-deliverable reports
An external user named User2 receives non-deliverable reports (NDRs). The NDRs state that they do not have
permissions to send emails to a mail-enabled public folder named PF1.
Repeated authentication
A user named User3 reports that Outlook repeatedly prompts them to enter their email credentials. No case
visibility
* A user named User4 reports that they are unable to view Advanced eDiscovery cases created by other users.
* User6 is not able to use eDiscovery.
Archived email
A user named User5 reports that emails are not automatically moved to the archive mailbox.
Outlook connectivity
User6 reports receiving the following message when they add an account to Outlook: The connection to
Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.
Free/busy information
Users from Fabrikam report that they are unable to view free/busy information of Contoso users.
Admin issues
* A user named Admin1 needs to assign the compliance permissions for members of the HR and technical
support departments
* Admin2 reports that they receive an error message when they try to create a subfolder in a public folder.
NEW QUESTION # 48
A company creates a resource mailbox named Conference Room.
Recipients outside the company do not receive confirmations after they schedule meetings with the conference room.
You need to ensure that the recipients receive meeting confirmations.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 49
A company named Contoso, Ltd. uses a Microsoft Exchange Server 2019 hybrid environment. User mailboxes
exist in Exchange Server and in Exchange Online.
Users in Exchange Online report they are unable to view free/busy information for users in Exchange Server.
You suspect that the problem is caused by Autodiscover DNS queries. You plan to bypass the Autodiscover
process to exclude this as a potential cause.
You need to configure Exchange Online for the on-premises endpoint.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 50
A company uses Exchange Online. The company configures a room mailbox named Room1 to use resource
delegates.
Resource delegates report that they are not able to approve meeting requests for Room1.
You need to ensure that resource delegates receive meeting request emails.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 51
You need to resolve the issue reported by Admin2.
Which role should you assign to Admin2?
- A. Editor
- B. Author
- C. Non-Editing Author
- D. Publishing Author
Answer: A
Explanation:
Topic 1, Fabrikam, Inc
Requirements:
Organizational structure
Contoso has the following departments:
* Human resources (HR)
* Finance
* Technical support
* Marketing
Each department has a shared mailbox that matches the department name.
Licensing
Contoso has Microsoft 365 E5 and Azure Active Directory (Azure AD) Premium P2 license plans.
Active Directory
Contoso uses an on-premises Active Directory Domain Services (AD DS) environment that synchronizes attributes to Azure AD by using Azure AD Connect.
Microsoft Exchange
Contoso uses an on-premises Active Directory Domain Services (AD DS) environment that synchronizes attributes to Azure AD by usinq Azure AD Connect. * Microsoft Exchange The company uses a Microsoft Exchange Server 2016 hybnd environment. Mailbox locations
* Exchange servers host the mailboxes for the finance and marketing departments.
* Exchange Online hosts the mailboxes for the technical support and HR departments.
Archiving and auditing
* Email messages older than 18 months are moved to the user's archive mailbox.
* Auditing is enabled for the tenant.
Department memberships
* A user named User6 joins the technical support department.
* A user named User7 joins the HR department.
* A user named User8 is a member of the marketing department.
* A user named Admin2 is a member of the technical support department
Permissions
* You must assign the minimum privileges for users to perform their required job functions.
* Users from the technical support department must be able to create subfolders in public folders. These users must be able to search for content in user mailboxes and remove the content if necessary.
* Users from the HR department must be able to search for content in user mailboxes and place content on hold if necessary.
External email
External users must be able to send emails to mail-enabled public folders hosted on Contoso's Exchange server.
App authentication
All Microsoft Outlook apps must use modern authentication.
Meeting visibility
Fabrikam users must be able to view when Contoso users are in a meeting and where the meeting is located. Fabrikam users must not be able to view the meeting title.
Outlook on the web
Only attachments from default office app files should be permitted to be downloaded or opened in Outlook on the web.
Retention
Emails in Exchange Online must never be permanently deleted.
Issues
Missing email
* A user named User1 reports that an important email has been missing from the HR shared mailbox for eight days.
* Emails are missing from the marketing manager's mailbox. The manager reports that they are unable to perform an audit search.
Marketing department
* User8 permanently deleted some important emails.
* Users from the marketing team are unable to send or open Microsoft PowerPoint attachments in Outlook on the web.
Non-deliverable reports
An external user named User2 receives non-deliverable reports (NDRs). The NDRs state that they do not have permissions to send emails to a mail-enabled public folder named PF1.
Repeated authentication
A user named User3 reports that Outlook repeatedly prompts them to enter their email credentials. No case visibility
* A user named User4 reports that they are unable to view Advanced eDiscovery cases created by other users.
* User6 is not able to use eDiscovery.
Archived email
A user named User5 reports that emails are not automatically moved to the archive mailbox.
Outlook connectivity
User6 reports receiving the following message when they add an account to Outlook: The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.
Free/busy information
Users from Fabrikam report that they are unable to view free/busy information of Contoso users.
Admin issues
* A user named Admin1 needs to assign the compliance permissions for members of the HR and technical support departments
* Admin2 reports that they receive an error message when they try to create a subfolder in a public folder.
NEW QUESTION # 52
A company named Contoso, Ltd. has an Exchange Online environment. Contoso uses inbound and outbound connectors to route emails between its Microsoft 365 organization and a third-party mail provider.
Users report that meeting requests sent from the third-party mail provider to a room mailbox named [email protected] are not being processed automatically. Meeting requests from users in the Microsoft 365 environment are processed successfully.
You need to resolve the issue.
How should you complete the PowerShell command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 53
You need to resolve the issue reported by the marketing manager.
Which two roles can you assign? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Reports Reader
- B. Recipient Management
- C. Records Management
- D. Organization Management
Answer: A,C
Explanation:
Topic 1, Fabrikam, Inc
Requirements:
Organizational structure
Contoso has the following departments:
* Human resources (HR)
* Finance
* Technical support
* Marketing
Each department has a shared mailbox that matches the department name.
Licensing
Contoso has Microsoft 365 E5 and Azure Active Directory (Azure AD) Premium P2 license plans.
Active Directory
Contoso uses an on-premises Active Directory Domain Services (AD DS) environment that synchronizes attributes to Azure AD by using Azure AD Connect.
Microsoft Exchange
Contoso uses an on-premises Active Directory Domain Services (AD DS) environment that synchronizes attributes to Azure AD by usinq Azure AD Connect. * Microsoft Exchange The company uses a Microsoft Exchange Server 2016 hybnd environment. Mailbox locations
* Exchange servers host the mailboxes for the finance and marketing departments.
* Exchange Online hosts the mailboxes for the technical support and HR departments.
Archiving and auditing
* Email messages older than 18 months are moved to the user's archive mailbox.
* Auditing is enabled for the tenant.
Department memberships
* A user named User6 joins the technical support department.
* A user named User7 joins the HR department.
* A user named User8 is a member of the marketing department.
* A user named Admin2 is a member of the technical support department
Permissions
* You must assign the minimum privileges for users to perform their required job functions.
* Users from the technical support department must be able to create subfolders in public folders. These users must be able to search for content in user mailboxes and remove the content if necessary.
* Users from the HR department must be able to search for content in user mailboxes and place content on hold if necessary.
External email
External users must be able to send emails to mail-enabled public folders hosted on Contoso's Exchange server.
App authentication
All Microsoft Outlook apps must use modern authentication.
Meeting visibility
Fabrikam users must be able to view when Contoso users are in a meeting and where the meeting is located. Fabrikam users must not be able to view the meeting title.
Outlook on the web
Only attachments from default office app files should be permitted to be downloaded or opened in Outlook on the web.
Retention
Emails in Exchange Online must never be permanently deleted.
Issues
Missing email
* A user named User1 reports that an important email has been missing from the HR shared mailbox for eight days.
* Emails are missing from the marketing manager's mailbox. The manager reports that they are unable to perform an audit search.
Marketing department
* User8 permanently deleted some important emails.
* Users from the marketing team are unable to send or open Microsoft PowerPoint attachments in Outlook on the web.
Non-deliverable reports
An external user named User2 receives non-deliverable reports (NDRs). The NDRs state that they do not have permissions to send emails to a mail-enabled public folder named PF1.
Repeated authentication
A user named User3 reports that Outlook repeatedly prompts them to enter their email credentials. No case visibility
* A user named User4 reports that they are unable to view Advanced eDiscovery cases created by other users.
* User6 is not able to use eDiscovery.
Archived email
A user named User5 reports that emails are not automatically moved to the archive mailbox.
Outlook connectivity
User6 reports receiving the following message when they add an account to Outlook: The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.
Free/busy information
Users from Fabrikam report that they are unable to view free/busy information of Contoso users.
Admin issues
* A user named Admin1 needs to assign the compliance permissions for members of the HR and technical support departments
* Admin2 reports that they receive an error message when they try to create a subfolder in a public folder.
NEW QUESTION # 54
A company uses a Microsoft Exchange Server 2019 hybrid environment.
You migrate an Exchange Server mailbox to Exchange Online.
You observe that the data consistency score (DCS) indicates the Investigate status.
You need to troubleshoot the reason for the DCS status.
Which cmdlet should you use?
- A. Get-MoveRequestStatistics
- B. Get-SyncRequestStatistics
- C. Get-MailboxImportRequestStatistics
- D. Get-MailboxRestoreRequestStatistics
Answer: B
NEW QUESTION # 55
A company uses Exchange Online in a multi-geo environment. A user named User1 has delegate permission to
the mailbox of a user named User2. Auditing is enabled for the organization. All users are assigned Microsoft
365 E5 licenses.
You discover that all mailbox access to User2 is being logged. However, security policies mandate that only
mailbox access from administrators should be audited. You need to ensure that mailbox audit logs conform to
the security requirements.
Solution: Run the following Command: Set-Mailbox -Identity User1 -AuditEnabled $false
Does the solution meet the goal?
- A. No
- B. Yes
Answer: A
NEW QUESTION # 56
A company uses Exchange Online.
A user named User1 reports that they are unable to add new delegates to and remove them from their calendar.
You need to resolve the issue.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 57
You need to prevent the issue reported by User8 from recurring. What should you do?
- A. Perform an eDiscovery Search and Hold
- B. Apply a data loss prevention policy.
- C. Review the audit log.
- D. Apply a retention policy.
Answer: B
Explanation:
Overview
Contoso, Ltd. is a consulting organization that provides services to manufacturing businesses.
Contoso is a business partner with Fabrikam, Inc. and Trey Research.
NEW QUESTION # 58
A company uses Exchange Online.
You observe that emails are being automatically forwarded to external recipients using inbox rules and SMTP forwarding. You need to create a report that lists forwarded emails. What should you use?
- A. Exchange admin center
- B. the Get-TransportRule Cmdlet
- C. the Get-OutboundConnector cmdlet
- D. Microsoft 365 compliance
Answer: A
NEW QUESTION # 59
......
The Microsoft MS-220 exam covers a range of topics that are essential for troubleshooting Exchange Online issues. These include understanding Exchange Online architecture, identifying and resolving issues with mail flow and transport, troubleshooting client access and connectivity issues, and managing Exchange Online mailboxes and recipients. MS-220 exam also covers security and compliance topics such as managing authentication and permissions, securing Exchange Online, and troubleshooting compliance and data loss prevention issues.
MS-220 Exam Practice Materials Collection: https://www.prepawayexam.com/Microsoft/braindumps.MS-220.ete.file.html
Use Valid New MS-220 Questions - Top choice Help You Gain Success: https://drive.google.com/open?id=17Tw5k2MYihWtzVQxhLdrzmmH9drIAeVW