Pass Salesforce Field-Service-Lightning-Consultant Exam With Practice Test Questions Dumps Bundle
2022 Valid Field-Service-Lightning-Consultant test answers & Salesforce Exam PDF
Salesforce Field-Service-Lightning-Consultant Exam Syllabus Topics:
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NEW QUESTION 95
Universal Containers has negotiated two key SLAS: 1) initial response and 2) overall resolution of issues related to installed products. What combination of Salesforce features should a Consultant recommend to support this use case?
- A. Assets and Service Contracts.
- B. Accounts and Service Contracts.
- C. Assets and Entitlements.
- D. Accounts and Assets
Answer: C
NEW QUESTION 96
Universal Containers has implemented a flow that allows technicians to replace faulty or damaged assetsdirectly from within the field service lightning mobile app. Once a replacement has been made, where can the asset relationship s be viewed?
- A. Only the primary assets relatedlist on the assets object
- B. Both the primary assets and related assets related lists on the work order object
- C. Only the primary assets related list on the work order object
- D. Both the primary assets and related assets related lists on the assets object
Answer: A
NEW QUESTION 97
Universal Containers provides 24/7 service support to its customers. However, their Field Service Technicians have specified working hours. Which two items should the Consultant create? Choose 2 answers.
- A. Create operating hours for the Service Territory.
- B. Create operating hours forthe Optimization Engine.
- C. Create operating hours for the Service Appointment.
- D. Create operating hours for the Service Resource.
Answer: A,D
NEW QUESTION 98
Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers. What report would be improved by integrating financial data from an outside system?
- A. Average time to repair: The average time required to repair or install as asset.
- B. First time fix rate: The percentage of on-site service requests resolved on the first visit.
- C. Truck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.
- D. Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.
Answer: D
NEW QUESTION 99
A Technician is onsite where there is no connectivity and is required to capture the customer's signature. What is the appropriate order of operations as the Technician goes back online?
- A. Capture signature, sync device, update record, deliver Service Report.
- B. Capture signature, update record, sync device, deliver Service Report.
- C. Deliver Service Report, capture signature, update record, sync device.
- D. Deliver Service Report, update record, sync device, capture signature.
Answer: B
NEW QUESTION 100
Universal Containers wants to automatically create Work order Line Items based on the products being serviced. How can this be achieved?
- A. With Process Builder
- B. With Workflows
- C. With Work Order Types.
- D. With Entitlement Templates
Answer: A
NEW QUESTION 101
Universal containers (UC) sells shipping containers and container parts. UC wants to track each customer's container and associated parts for Florida servicing, sales, and reporting purposes.
Which solution should a consultant recommend to relate the parts to a customer's container?
- A. Add the container as an asset on the account and mark the parts internal assets.
- B. Create an asset hierarchy on the account with the container as the root asset and the parts as child assets.
- C. Add the container as a product on the account and the parts to a child product related list.
- D. Create a hierarchical relationship between the parent product container and child parts products.
Answer: B
NEW QUESTION 102
Universal containers (UC) have enabled field service lightning and installed the managed package. UC wants to ensure that technicians can update their own appointments' status using the dispatcher console Gantt chart.
Which steps should the consultant take to meet these requirements?
- A. Create permission sets and assign the field service lightning resource permission set and scheduling license to each technician
- B. Create permission sets and assign the field service lightning scheduling and mobile permission sets to the resource profile.
- C. Create permission sets and assign the field service lightning admin permission set to service resources.
- D. Create permission sets and assign the field service lightning mobile permission set to service resources.
Answer: A
NEW QUESTION 103
Universal Containers would like to report on the volume of products installed within a specific timeframe.
What solution will help meet the customer's requirement?
- A. Utilize the standard "Installation Date" field on Asset.
- B. Utilize a Work Order related list on Asset.
- C. Utilize Field History Tracking on Asset.
- D. Utilize a custom "Installation Date" field on Asset.
Answer: A
NEW QUESTION 104
A Technician is onsite where there is no connectivity and is required to capture the customer's signature. What is the appropriate order of operations as the Technician goes back online?
- A. Deliver Service Report, capture signature, update records, sync device.
- B. Capture signature, sync device, update record, deliver Service Report.
- C. Capture signature, update record, sync device, deliver Service Report.
- D. Deliver Service Report, update record, sync device, capture signature.
Answer: C
NEW QUESTION 105
Universal containers just started itsfield service implementation and is configuring service territories and locations. Need to be associated to territories.
In which two ways should the consultant show this relationship?
Choose 2 answers
- A. add the service territory location related list on the service territory page layout
- B. create the service territory location as a service territory lookupfield.
- C. add the service territory location related list onthe location page layout
- D. create the service territory location as a location lookup field.
Answer: A,C
NEW QUESTION 106
universal container wants to make to easier for its managers to monitor prevention maintenance work order using dispatcher console Which two filtering options should manager use to find the appropriate work order?
Choose 2 answers
- A. The dispatcher console appointment list and filter the list to show only desired service Appointment
- B. The dispatcher console MAO and filter the list to show only desired service appointment
- C. The dispatcher work order polygons and filters the list to show only desired service appointment
- D. The prevention maintenance Gantt and filter the list to show only desired work orders
Answer: A,B
NEW QUESTION 107
A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck. Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.
- A. Build a report to view Inventory Transactions.
- B. Build a report to view Products Consumed on Work Orders.
- C. Build a report using the Service Appointment Inventory module.
- D. Build a report to view Products Consumed on Work Order Line Items.
- E. Build a report using the Work Order inventory module.
Answer: A,B,D
NEW QUESTION 108
Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.
Which license types and quantities should the consultant recommend?
- A. 25 contractors
100 contractors - B. 25 contractors
75 contractors
25 contractors - C. 100 contractors
100 contractors
Answer: A
NEW QUESTION 109
Universal Containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for internal employees when scheduling all Service Appointments.
Which two customizations should the Consultant recommend to meet this requirement?
Choose 2 answers
- A. Create a custom Quick Action for Booking Appointments and Candidates that use the new Scheduling Policy.
- B. Select the new policy as the Scheduling Policy for the Scheduled Optimization Job.
- C. Create a new Scheduling Policy that includes Service Objectives in this order: ASAP, Resource Priority, Skill Level, Preferred Service Resource, Minimize Travel, Minimize Overtime.
- D. Create a new Scheduling Policy that includes Service Objectives in this order: Minimize Overtime, Minimize Travel, Preferred Service Resource, Skill Level, Resource Priority, ASAP.
Answer: B,D
NEW QUESTION 110
Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation'
- A. Capacity-based scheduling is supported for Service Crews.
- B. The Preferred Resource service objective is ignored for active Crew Members.
- C. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
- D. A service resource can only be a member of a single Crew.
Answer: D
NEW QUESTION 111
Universal containers (UC) wants to standardize the process that process that agents use to create and maintain work orders which will help new agents ramp up more quickly and improve data quality and consistency. UC wants key fields, agent instructions and best practices displayed at each step of the Service process on the work order.
What should the consultant implement to meet this requirement?
- A. Enable knowledge on work orders.
- B. Add a lightning component to work orders.
- C. Add compact layouts to work orders.
- D. Enable path for work orders.
Answer: A
NEW QUESTION 112
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