[Nov-2021] 1Z0-1038-20 Dumps With 100% Verified Q&As - Pass Guarantee or Full Refund
Pass Oracle 1Z0-1038-20 Exam With Practice Test Questions Dumps Bundle
NEW QUESTION 41
Which two statements are true about Oracle Service Cloud accelerators?
- A. They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
- B. They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
- C. Oracle provides support for all accelerators.
- D. They
are available at http://www.oracle.com/technetwork. - E. The source files for all listed accelerators are available for download.
Answer: A,B
NEW QUESTION 42
What are the three different types of pull policy for queues?
- A. Advanced
- B. Manual
- C. First Due
- D. Standard
- E. Round Robin
- F. Strict Priority
Answer: B,C,F
NEW QUESTION 43
For which three reasons should you recommend using workflows?
- A. They guide agents through complex customer interactions and data updates.
- B. They help customers find relevant knowledge answers.
- C. They promote efficiency.
- D. They reduce human error.
- E. They can sort incidents raised by a contact.
Answer: A,C,D
NEW QUESTION 44
Which is an invalid data type?
- A. Date/time
- B. Text field
- C. Text area
- D. Integer
- E. Radio
- F. Menu
- G. Float
Answer: E
NEW QUESTION 45
How can you set a preference that is local to your machine?
- A. By selecting File > Options
- B. By selecting Navigation pane > Configuration > Staff Management > Profiles
- C. By selecting File > Settings
- D. By selecting File > Configuration
Answer: A
NEW QUESTION 46
You have a requirement to purge Incidents where the Incidents have not been updated in the last 30 days using Data Lifecycle Management. What are the two steps you should do to define a report containing criteria used to purge the records?
- A. Remove Primary keys from all tables used in the report
- B. Add default values to runtime filters if used in the report
- C. Set the option to allow switching of data
- D. Do not set the deferred execution option
- E. Use runtime filters in preference to fixed filters
- F. Use a drilldown level to filter the top level
Answer: A,B
NEW QUESTION 47
Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?
- A. Select the corresponding pull policy.
- B. Configure advanced routing.
- C. Enable the engagement engine.
- D. Select the Pull Chat check box in the chat profile.
- E. Select the Chat check box that is associated with an agent's staff account.
Answer: A,D
NEW QUESTION 48
Which setup sequence is used to give permissions to an individual to access an application?
- A. None. No sequence is required.
- B. Navigation set > Profile > Staff Account
- C. Profile > Navigation set > Staff Account
- D. Staff Account > Profile > Navigation set
Answer: C
NEW QUESTION 49
You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?
- A. Incident thread fields
- B. Custom fields
- C. Conditional fields
- D. Merge fields
Answer: C
NEW QUESTION 50
Which two statements are true when working with add-ins in a Custom Object workspace?
- A. It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
- B. Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
- C. IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
- D. You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
- E. IGenericObject is the interface that is available with the add-in API for custom objects.
Answer: B,D
NEW QUESTION 51
How many rows can be returned by a tabular query?
- A. 0
- B. 1
- C. Unlimited
- D. 2
- E. 3
Answer: B
NEW QUESTION 52
Which two statements are true about generic objects?
- A. They automatically consider a package to consist of custom objects.
- B. They require the type of data to be set dynamically.
- C. They are used when working with custom objects only.
- D. They can be used with standard objects.
- E. They belong to a stand-alone class that is not derived from an RN object.
Answer: A,D
NEW QUESTION 53
You make some changes to your message template and deploy it globally, but the deployed status continues to show as pending.
What would you do to resolve this?
- A. Accept the changes.
- B. Validate the template.
- C. Save the deployment.
- D. Enable the global template.
Answer: C
NEW QUESTION 54
Which three elements are available for workflow design on the Insert ribbon?
- A. Return
- B. Set Fields
- C. Decision
- D. Terminate
- E. Restart
Answer: C,D,E
NEW QUESTION 55
A client requires you to set up chat and email as unlimited for an SLA. What must you do?
- A. Enter zero as the initial value for both fields.
- B. Enter the value "Unlimited" in the chat and email fields.
- C. Leave both the chat and email fields limit as blank.
- D. Use the default values.
Answer: A
NEW QUESTION 56
In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not be allowed to perform creation and deletion operations.
How can this be done?
- A. by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object
- B. by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object
- C. by configuring settings at the time of creation of the custom object
- D. by creating the Contact Center Agents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions
Answer: A
NEW QUESTION 57
Which three features can be configured in advanced routing?
- A. Skill relaxation
- B. Queue prioritization
- C. Queue segregation
- D. Skill time
- E. Queue limit
- F. Queue overflow
Answer: A,B,F
NEW QUESTION 58
How can you enable add-ins to run locally without uploading it to the server?
- A. Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.
- B. Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.
- C. Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.
- D. Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.
Answer: D
NEW QUESTION 59
In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?
- A. Removing fields in the workspaces
- B. Creating multiple workspaces per business function and assigning to different profiles
- C. Utilizing workflows and splitting functionality into more than one workspace
- D. Placing objects on different tabs and splitting the loading across multiple tabs
Answer: B
NEW QUESTION 60
How frequently does Oracle release a new version of a product?
- A. Once in six months
- B. Once in four months
- C. Every month
- D. Once in three months
Answer: D
NEW QUESTION 61
Which four statements are true about incident rules?
- A. A catch-all rule has no impact on incident rules.
- B. A catch-all escalation action has no impact on incident rules.
- C. Incident rules should have one rule state.
- D. Incident rules should have a minimum of two rule states.
- E. Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.
- F. All incident rules should have an action to transit from the initial state to another state.
- G. A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.
Answer: C,E,F,G
NEW QUESTION 62
......
2021 Valid 1Z0-1038-20 test answers & Oracle Exam PDF: https://www.prepawayexam.com/Oracle/braindumps.1Z0-1038-20.ete.file.html