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NEW QUESTION 30
A UX Designer is in the process of designing a new page layout for a custom object in Salesforce.
How should the designer ensure the best end-user experience?
- A. Mark all fields as required.
- B. Make field labels and API names identical.
- C. Include all potentially useful fields.
- D. Group similar fields using sections.
Answer: D
NEW QUESTION 31
A UX designer is creating a customer support site in experience builder that will internationalized across the 12 different countries Which two designs considerations should be made when planning for the site
- A. colors may have different cultural meanings in different countries, changing the intent of UI elements
- B. Country may read text is a different direction (right to left) vs (left to right) and layouts will need to be adjusted
- C. Country flags used as links to adjust languages provide an ideal way to switch between locals or languages for users
- D. colors may have different contrast ratios in some countries and need adjusted contrast for proper visibility by users
Answer: A,B
NEW QUESTION 32
Cloud Kicks wants to create an external facing site where users can:
* Manage and submit cases via the web.
* Browse and search Knowledge Base articles.
* Contact Support via lice chat.
Which cloud should be used to design an appropriate solution for CK's users?
- A. Marketing Cloud
- B. Experience Cloud
- C. Service Cloud
- D. Sales Cloud
Answer: C
NEW QUESTION 33
Cloud Kicks' Sales team needs in-App Guidance for key functions and processes so they can maximum their time.
In which three ways should a UX Designer customize the Salesforce Help Menu to meet this request/ Choose 3 answers
- A. Provide access to specific Trailhead or MyTrailhead content.
- B. Provide the user with a site map of all the content.
- C. Add links to printable tipsheets or training videos.
- D. Create a just-in-time pop-up content based on new feature rollouts.
- E. Add links to a company dictionary or glossary of key terms.
Answer: B,D,E
NEW QUESTION 34
Universal Containers (UC) uses a custom lightning component with an Apex class to display shipment information (custom object, private OWD). UC sales managers are complaining about two important points:
* Shipment records that belong to their teams can be seen by other users.
* Shipment amount should be visible only by managers, but sales reps are able to view it.Which two features did the development team miss that is causing the problems?
Choose 2 answers.
- A. Use runAs in test class to enforce user permissions and field-level permissions.
- B. Use isAccessible() method in Apex classes to check field accessibility
- C. Use With Sharing keyword in Apex classes to enforce sharing rules evaluation.
- D. Use isSharable keyword in Apex classes to assure record visibility.
Answer: B,C
NEW QUESTION 35
Cloud Kicks (UC) has begun a new project to update its Experience Cloud site. CK know the interface needs improvement and wants its Designer to conduct an independent audit of its current website.
Which activity should the designer perform?
- A. Expert Review
- B. Prototype testing
- C. Task Analysis
- D. Card Sorting
Answer: D
NEW QUESTION 36
A sales representative wants to personalize their own user experience.
Which two recommendations should be made to provide more intuitive access regularly used content?
Choose 2 answers
- A. Personalize the Navigation bar.
- B. Create shortcuts Favorites.
- C. Customize the Home page experience.
- D. Set up Quick Links in the Utility bar.
Answer: A,D
NEW QUESTION 37
Cloud Kicks wants to modify one of its custom Lightning Web Components so that its administrators can change the look and feel depending on what type of Lightning page is used in.
Which feature should be recommended?
- A. App Builder styling property
- B. Styling hooks
- C. CSS loaded as a static resource
- D. SLDS utility classes
Answer: A
NEW QUESTION 38
Cloud kicks is planning its einstein Bot implementation and has identified common issues the Bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction
- A. voice and tone planning
- B. user interface planning
- C. deboarding planning
- D. Training and support for planning
Answer: B
NEW QUESTION 39
A UX Designer has created a new form for a call center that takes special delivery information from its customers.
The designer wants to ensure the call center staff finds the form easy and intuitive to use.
Which kind of testing should be conducted to validate this?
- A. Usability Testing
- B. Qualitative
- C. Surver
- D. Focus Groups
Answer: C
NEW QUESTION 40
A Ux designer has been asked to improve salesforce adoption among sales representatives at cloud kicks after conducting stakeholder and user interviews the designers finds there is no clear consistent sale process What should the designer do next
- A. lock the findings and move forward with presenting possible solutions
- B. conduct a workshop with stakeholders to align on correct state and build consenses
- C. Tell the customer they need to improve operations before anywork can be done
- D. recommend field level validation to ensure users are entering the correct data
Answer: B
NEW QUESTION 41
A UX Designer is creating a custom To-Do List component to replace the standard Salesforce one. Their developer is using a parent-child Lightning Web Component (LWC) structure to build the component, creating a parent component for the list and a single repeated child component for each To-Do Item within the list.
Which two impacts of the LWC's Shadow DOM should be considered when designing or developing the stylesheets for these components?
Choose 2 answers
- A. Any needed Saleforce Lightning Design System (SLDS) classes and styles must be imported into both the parent list and child items.
- B. The CSS styles defined in the parent list component are not shared with the child items.
- C. Any custom shared between the list and child items should be imported from a shared CSS file.
- D. The CSS style defined in the parent list component are inherited by the child items
Answer: B,C
NEW QUESTION 42
Universal Containers (UC) has implemented Service Cloud. There is a flag field on the case object that marks a case as (Sensitive). UC requested that this flag can be viewed by all users who have access to the case but only be edited by the assigned case assessor. The case assessor is a lookup field on the case object. How can an architect achieve this requirement?
- A. Object Permissions.
- B. Permission Set.
- C. Custom Lightning Component.
- D. Field-level security
Answer: C
NEW QUESTION 43
Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performance as anticipated.
In which two ways could confirmation bias be avoided?
Choose 2 answers
- A. Interview users about the intended use of the product to support the questionnaire creation.
- B. Obtain user feedback to reinforce known assumptions and support design decisions.
- C. Review questions to remove assumptions about issues or problem not supported by quantitative data.
- D. Diversity feedback by ensuring it features as many unique perspective as possible.
Answer: B,D
NEW QUESTION 44
Cloud Kicks wants its Discovery team to help explain the relationships between process steps and business teams.
Which types of process map should they produce?
- A. SIPOC Map
- B. Cross-Functional Flowchart
- C. High-Level Process Map
- D. Value Stream Map
Answer: B
NEW QUESTION 45
Cloud kicks wants to hire a deal closer.
Which three activities would someone in this role do each day?
Choose 3 answers
- A. Review and work through their list of leads or opportunities.
- B. Create cases from issues.
- C. Customize and administer Salesforce.
- D. Log activities such as calls, emails, and notes.
- E. Update existing prospect and customer records.
Answer: B,C,E
NEW QUESTION 46
Universal Containers (UC) uses a custom lightning component with an Apex class to display shipment information (custom object, private OWD). UC sales managers are complaining about two important points:
* Shipment records that belong to their teams can be seen by other users.
* Shipment amount should be visible only by managers, but sales reps are able to view it.
Which two features did the development team miss that is causing the problems?
Choose 2 answers.
- A. Use runAs in test class to enforce user permissions and field-level permissions.
- B. Use isAccessible() method in Apex classes to check field accessibility
- C. Use With Sharing keyword in Apex classes to enforce sharing rules evaluation.
- D. Use isSharable keyword in Apex classes to assure record visibility.
Answer: B,C
NEW QUESTION 47
A Development team is not valuing the results of a usability testing session.
How should acceptance of the results be increased?
- A. The Development team can perform script testing.
- B. Create a new prototype to demonstrate improvement.
- C. Invite team members to observe usability sessions.
- D. Include links to best practice artides for each finding.
Answer: D
NEW QUESTION 48
A UX Designer is creating a customer support site in Experience Builder that will be internationalized across 12 different countries.
Which two design considerations should be made when planning for this site?
- A. Country flags used as links to adjust languages provide an ideal way to switch between locales or languages for users.
- B. Colors may have different culture meanings in different countries, changing the intent of UI elements.
- C. Countries may read text in a different (right to left vs. left to right) and layouts will be to be adjusted.
- D. Colors may have different contrast rations in some countries and need adjust contrast for proper visibility by users.
Answer: B,C
NEW QUESTION 49
Cloud Kicks (CK) is incorporating Relationship Design principle into its business model and customer offerings wherever possible. Choose 3 answers
- A. Reframing products in terms of user value over features and functions
- B. Releasing Salesforce updates in managed packages over unmanaged packages
- C. Prioritize engagement number of impressions
- D. Prioritizing Innovation over copying the competition
- E. Uncovering customer needs over broadcasting product benefits
Answer: A,C,D
NEW QUESTION 50
A UX Designer has been asked to improve Salesforce adoption among sales representatives at Cloud Kicks.
After conducting stakeholder and user interviews, the designer finds there is no clear, consistent sales process.
What should the designer do next?
- A. Recommend Field Level Validation to ensure users are entering the correct data.
- B. Log the findings and move forward with presenting possible solutions.
- C. Tell the customer they need to improve operations before any work can be done.
- D. Conduct a workshop with stakeholders to align on the current state and build consensus.
Answer: D
NEW QUESTION 51
A UX Designer wants to communicate the value of diversity, inclusion, and equality in design.
Which three business outcomes represent these values?
Choose 3 answers
- A. Critical investing
- B. Greater market share
- C. Less employee turnover
- D. Fewer workplace debates
- E. Economic growth
Answer: A,B,E
NEW QUESTION 52
A UX Designer is going to create a custom app for a new team of service agents.
Which three parts of the user interface could be customized?
Choose 3 answers
- A. Tabs within the apps's navigation bar
- B. Relationship between standard objects
- C. Page layouts of the records
- D. Opportunity lead scoring
- E. Details to be shown in the records highlights panels
Answer: A,C,D
NEW QUESTION 53
Which two resource of the Salesforce Lightning Design System (SLDS) could be used to make custom application look, act, and sound like Salesforce?
Choose 2 answers
- A. Guidelines for voice and tone
- B. Blueprints and tokens
- C. In-App Guidance
- D. Full functional components
Answer: B,D
NEW QUESTION 54
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