820-605 Practice Cisco Verified Answers - Pass Your Exams For Sure! [2025]
Valid Way To Pass Digital Transformation Specialist's 820-605 Exam
Cisco 820-605 exam is an essential certification program for professionals who want to demonstrate their expertise in customer success management. 820-605 exam covers a range of topics related to customer success management and is suitable for individuals who have experience working with Cisco solutions and services. Passing 820-605 exam will validate your skills and demonstrate your commitment to your career in customer success management.
Cisco 820-605 exam is aimed at professionals who are responsible for managing customer relationships, driving adoption, and ensuring customer satisfaction. It is also suitable for individuals who are looking to enhance their skills in customer success management and improve their job prospects. 820-605 exam is designed to assess the candidates' ability to identify customer needs, provide solutions, and build long-term relationships with customers.
Cisco 820-605 exam is designed to test the knowledge and skills of those individuals who want to become a Cisco Customer Success Manager. 820-605 exam is a certification program for professionals who want to demonstrate their expertise in customer success management. The Cisco Customer Success Manager is responsible for ensuring that customers get the most out of their Cisco solutions and services. 820-605 exam is the perfect way to validate the skills and knowledge required for this role.
NEW QUESTION # 30
Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)
- A. scheduling of Quarterly Success Review
- B. confirmation of customer business outcomes
- C. review of product roadmap
- D. agreement of key stakeholders
- E. completion of customer training
Answer: B,D
Explanation:
You can't schedule a QSR unless the customer is already on board with the CSM process and to do that you need stakeholder agreement.
NEW QUESTION # 31
Which list of components of a Customer Success Quarterly Success Review is common"?
- A. results from prior quarter, product roadmap proposed marketing new products, and confirm goals for the next quarter
- B. results from prior quarter, agreed actions completed benchmarking with the market, and confirm goals for next quarter
- C. results from prior quarter, services delivered, issues and open services cases, and confirm goals tor next quarter
- D. results from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter
Answer: B
NEW QUESTION # 32
What is a leading indicator of adoption in the healthscore?
- A. renewal
- B. product quality
- C. product sales
- D. integrated account plan
Answer: B
NEW QUESTION # 33
A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution. The Customer Success Manager acknowledges the concern and takes ownership.
Which action does the Customer Success Manager take first?
- A. Check the account health report, review the expected outcomes in the success plan, and set up an internal meeting with the account team to discuss next steps
- B. Escalate the situation to your manager and request a customer visit to understand concerns and expectations
- C. Engage the service delivery manager and request two days of free consultation for the customer
- D. Communicate to the technical customer center and request that an expert contact the customer to discuss the purchased solution
Answer: A
NEW QUESTION # 34
Which two options are reasons why effective communications is key to success? (Choose two.)
- A. It allows other strengths to create maximum impact.
- B. Can help mitigate the intrinsic risks within negotiation.
- C. Can help lessen the impact of business weakness.
- D. It allows effective interaction between stakeholders.
Answer: C,D
NEW QUESTION # 35
What is a business adoption barrier?
- A. customer lacks technical knowledge
- B. solution is not implemented
- C. services are unpurchased
- D. lack of customer stakeholder
Answer: D
Explanation:
A business adoption barrier can be the lack of a customer stakeholder. This refers to the absence of an advocate within the customer's organization who supports the adoption of the solution and can drive internal change
NEW QUESTION # 36
In which lifecycle stage would a lack of skilled resources be identified as a barrier?
- A. late-stage adoption
- B. early-stage adoption
- C. solution renewal
- D. sales proof of concept
Answer: B
NEW QUESTION # 37
From a Customer Success perspective, which reason to monitor your customer's health is the most important?
- A. It allows the customer to identify unused licenses so they can be addressed via a service improvement plan
- B. It gives the customer valuable insight so they can automatically renew critical on time
- C. Understanding your customer's health directly enables renewals
- D. It provides the opportunity to address any changes in the customer's experience or actions around the solution
Answer: D
NEW QUESTION # 38
The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)
- A. business misalignment
- B. limited telemetry
- C. lack of communication
- D. purchase policy process
- E. lack of common features
Answer: A,C
NEW QUESTION # 39
Which type of analytics has telemetry that shows the customer's use of the software and defines what has happened to date?
- A. prescriptive
- B. descriptive
- C. diagnostic
- D. predictive
Answer: C
NEW QUESTION # 40
Which two actions are an adoption campaign? (Choose two )
- A. survey sent to all end users
- B. messaging to users on best practice approaches lo their solution
- C. renewal reminder to stakeholders
- D. messaging to stakeholders on the new features of their solution
- E. messaging to stakeholders on new product releases
Answer: C,E
NEW QUESTION # 41
How are operating expenses (OpEx) different from capital expenses (CapEx)?
- A. OpEx is expenses for the day-to-day operation of a business, while CapEx is investments in assets.
- B. OpEx has depreciation, while there is no deprecation with CapEx.
- C. OpEx are investments a company pays for up-front, while CapEx are the on-going costs to run a business.
- D. OpEx includes software licenses with contracts that have user rights in perpetuity, while CapEx includes software services that are easily reconfigured.
Answer: A
NEW QUESTION # 42
What is a lagging indicator?
- A. development of a new product
- B. increase in the net promoter score
- C. increase in the number of trained users
- D. adoption of a product
Answer: B
NEW QUESTION # 43
Which of these is included in a success plan?
- A. confidential customer information
- B. customer HR processes
- C. services cost
- D. customer business outcomes
Answer: C,D
NEW QUESTION # 44
Which outcome is the best that a Customer Success Manager can achieve for a customer?
- A. ensuring the customers deployment teams and end users are trained and ready to adopt the technology
- B. full adoption of all the technologies the customer purchased
- C. adoption of all the licenses and features the customer purchased leading to expansion to improve the customer's business
- D. removing barriers so the customer achieves the fastest time to value possible from the solution they purchased
Answer: D
Explanation:
The best outcome a Customer Success Manager can achieve for a customer is removing barriers so the customer achieves the fastest time to value possible from the solution they purchased. This ensures that the customer quickly realizes the benefits of their investment, leading to higher satisfaction and the potential for further expansion
NEW QUESTION # 45
What is the value proposition of customer success for customers?
- A. technical assistance prioritization
- B. external publicity
- C. incremental rewards
- D. business vision support
Answer: D
Explanation:
The value proposition of customer success for customers lies in supporting their business vision. Customer success helps customers to realize their business objectives and ensures that the solutions provided align with their strategic direction
NEW QUESTION # 46
The customer wants to improve operational expenditure and reduce the C02 footprint of the organization. Which two business outcomes are critical to the company's success? (Choose two.)
- A. business growth
- B. cost efficiency
- C. credibility
- D. time to market
- E. sustainability
Answer: B,C
NEW QUESTION # 47
Refer to the exhibit. What does this health score indicate?
- A. The customer needs to consume more of this product.
- B. The customer is unlikely to advocate for this product.
- C. The customer needs to purchase more licenses.
- D. The customer is unlikely to renew this license.
Answer: B
NEW QUESTION # 48
Refer to the exhibit.
Which action should the Customer Success Manager take to improve the health index of Company A?
- A. Observe net promoter scores and how likely the customer is to recommend the products to someone else.
- B. Provide recommendations for training or suggest new features based on data analysis.
- C. Analyze annual recurring revenue growth, renewal rates of other products, and timeliness of bill pay.
- D. Perform a marketing campaign and share the roadmap of new products.
Answer: B
NEW QUESTION # 49
During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer's business goals are now fulfilled. The customer is pleased with their solution and shares this experience in blogs and social medi a. In which stage is the customer?
- A. Expand
- B. Optimize
- C. Adoption
- D. Advocate
Answer: D
NEW QUESTION # 50
The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition. Which two business outcomes are critical to the company's success? (Choose two.)
- A. cost efficiency
- B. employee satisfaction
- C. risk management
- D. sustainability
- E. credibility
Answer: A,B
NEW QUESTION # 51
Which one of the following solutions enable business outcomes in the financial industry?
- A. Internet of Everything
- B. Remote Expert
- C. Multilayer Switching
- D. Medianet
- E. Plant Floor Control Network
Answer: B
NEW QUESTION # 52
Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago. The client has requested a meeting to improve the situation. Which reports are critical to the success of the
meeting?
- A. network utilization, number of meetings user initiated, number of users
- B. number of users registered, number of meetings user initiated, number of meetings user joined
- C. number of users registered, service logs, number of users
- D. number of users registered, bandwidth utilization, number of training sessions user joined
Answer: B
NEW QUESTION # 53
A Customer Success Manager must deliver high touch customer success experience. Which customer engagement model must be used?
- A. Utilize people to focus on the elite customers for a 1:1 or 1:few onsite customer success experience
- B. Utilize the service team to form a larger internal team to lead the engagement
- C. Utilize a digital engagement so all your customers experience the touch of customer success
- D. Utilize people to focus your customers in a 1:many customer success experience
Answer: A
Explanation:
A high touch customer success experience is characterized by personalized and customized support, often involving regular one-on-one meetings with a dedicated customer success manager12. This model focuses on providing elite customers with a tailored experience that addresses their specific needs and challenges, ensuring they receive the highest level of service.
NEW QUESTION # 54
Which element of the renewal risk analysis is associated with a customer's requests to maintain existing pricing?
- A. competitive differentiation
- B. customer budget
- C. value realization
- D. adoption barriers
Answer: B
Explanation:
When a customer requests to maintain existing pricing during renewal risk analysis, it is typically associated with their budget constraints. The customer's budget dictates their ability to spend and is a key consideration in renewal negotiations. References: Renewal risk analysis strategies that consider the customer's budget as a primary factor when they request to maintain or reduce costs.
NEW QUESTION # 55
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