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Salesforce Plat-UX-101 Exam Syllabus Topics:

SectionWeightObjectives
Discovery13%- Gather user requirements and plan design strategy
  • 1. Identify user personas and their workflows
  • 2. Apply user research methods
  • 3. Translate business needs into user-centered goals
Human-Centered Design12%- Apply design thinking and human-centered principles
  • 1. Define problem statements and design principles
  • 2. Align design with Salesforce best practices
  • 3. Design for accessibility and inclusivity
Declarative Design27%- Design using Salesforce declarative tools
  • 1. Optimize page layouts, record types, and views
  • 2. Design navigation and information architecture
  • 3. Use Lightning App Builder and Flow for user experience
  • 4. Apply Salesforce Lightning Design System (SLDS)
Strategy and Governance17%- Define UX strategy and governance
  • 1. Establish design guidelines and standards
  • 2. Collaborate with stakeholders and teams
  • 3. Plan UX roadmap and adoption
Testing11%- Validate and test designs
  • 1. Gather feedback and iterate designs
  • 2. Measure design success and adoption
  • 3. Conduct usability testing and heuristic evaluation
Design System Implementation20%- Leverage SLDS and design standards
  • 1. Maintain consistency and branding
  • 2. Adapt designs for mobile and different devices
  • 3. Use SLDS components and tokens

Salesforce Certified Platform User Experience Designer Sample Questions:

A Sales team is having trouble interacting with Contact records in Sales Cloud. They cannot find the information they need, and many of the visible record fields are not relevant to sales activities. On top of that, they complain the page load time is very long. Which approach should be recommended to improve their experience?

  • A. Run the Salesforce Optimizer App to identify fields not in use.
  • B. Move all unused fields to a separate section at the bottom of the page.
  • C. Implement In-App Guidance to help users focus on the most important fields.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Cloud Kicks (CK) is planning its Einstein Bot implementation and has identified common issues the bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction. Which additional element(s) would be essential?

  • A. Training and support planning
  • B. Voice and tone planning
  • C. User interface planning
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Cloud Kicks has an existing customer Experience Cloud portal that is performing well. Which has the highest probability of increasing customer engagement?

  • A. Customizing page layouts
  • B. Choosing personalized branding
  • C. Recognizing peers with badges
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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During discovery, a UX Designer finds that most sellers like the idea of using the utility bar for easy access and productivity. Which standard use case could be recommended for using the utility bar to enhance the user experience?

  • A. Access to view a list of records favorited for quick access.
  • B. Better user experience on mobile devices.
  • C. Perform common tasks without navigating away from the page.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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A UX Designer wants to quickly mock up Salesforce User Interface experiences using a collection of prebuilt components. The designer needs Salesforce Lightning Design System (SLDS) resources for their designs and prototypes such as base components, tokens, and design patterns. Which tool or installation should best support their needs?

  • A. SLDS Validator
  • B. Sketch Plugin
  • C. Lightning Design System Unmanaged Package
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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