Exam Name: Salesforce Certified Platform User Experience Designer
Certification Provider: Salesforce
Corresponding Certification: Salesforce Designers
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Salesforce Plat-UX-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Testing | 11% | - Validate and test designs
|
| Design System Implementation | 20% | - Leverage SLDS and design standards
|
| Strategy and Governance | 17% | - Define UX strategy and governance
|
| Discovery | 13% | - Gather user requirements and plan design strategy
|
| Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Declarative Design | 27% | - Design using Salesforce declarative tools
|
Salesforce Certified Platform User Experience Designer Sample Questions:
A UX Designer wants to ensure new Salesforce users are given the appropriate onboarding experience. Which In-App Guidance customization is available to be used?
- A. Specify prompt scheduling
- B. Set prompt permissions
- C. Select prompt font
Correct Answer: A 🗳️
Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).
A UX Designer at Cloud Kicks has been asked to gather insights for a newly released feature at scale from a specific set of users in the flow of their work. Which approach should be used?
- A. Survey
- B. In-App Feedback
- C. User Interviews
Correct Answer: B 🗳️
Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).
Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performing as anticipated. In what way could confirmation bias be avoided?
- A. Ask specific questions about known pain points to confirm your hypothesis
- B. Allow the user to explore the application without specific questions regarding which tasks to perform.
- C. Ask open-ended questions staying away from questions regarding feelings.
Correct Answer: B 🗳️
Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).
Cloud Kicks has identified that users are getting anxious over a multiple-step custom Screen Flow with no way of visualizing its completeness. What should be done to improve the user experience?
- A. Set up a Salesforce Path with Guidance for Success.
- B. Create a Progress Indicator component that displays the flow's relevant stages.
- C. Configure a Status Tracker component to show all possible stages.
Correct Answer: B 🗳️
Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).
Cloud Kicks wants to create a new service experience, increasing user satisfaction for internal and external users. Which tool should a UX Designer use to document a user's archetypical characteristics, goals, common tasks, and pain points?
- A. Personas
- B. User Stories
- C. Storyboards
Correct Answer: A 🗳️
Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).
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