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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Understand how ITIL practices contribute to high-velocity IT- Key ITIL practices for high-velocity environments
  • 1. Service validation and testing
    • 2. Deployment management
      • 3. Architecture management
        • 4. Information security management
          • 5. Business analysis
            Understand the importance of the ITIL guiding principles in a high-velocity IT environment- Applying ITIL guiding principles
            • 1. Focus on value
              • 2. Optimize and automate
                Understand the digital product lifecycle in terms of the ITIL operating model- Digital product lifecycle and value streams
                • 1. Designing and delivering digital products
                  • 2. Operating and improving digital products
                    Understand how to contribute to achieving value with digital products- Value creation in high-velocity IT
                    • 1. Customer and stakeholder value
                      • 2. Feedback loops and continual improvement
                        Understand concepts regarding the high-velocity nature of digital enterprises- Understand the concepts of high-velocity IT
                        • 1. Digital technology and digital organizations
                          • 2. The characteristics of high-velocity IT

                            Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

                            An organization sells products which have rapidly-changing features and functionality. The organization has always taken a traditional approach to development and deployment, aiming to deliver products with full functionality after extensive requirements analysis. The organization's sales and revenues have recently decreased.
                            Which technique would be MOST BENEFICIAL for the organization to adopt?

                            • A. A/B testing
                            • B. Minimum viable products
                            • C. Return on Investment (ROI)
                            • D. Cost of delay
                            Reveal Solution  Discussion  0

                            Correct Answer: B  🗳️

                            Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).

                            An organization wants to reduce the time it takes to deliver products to its customers.
                            How would the 'service validation and testing' practice contribute to this objective?

                            • A. By improving the organization's understanding of the service and technical and information components to leverage CI/CD capabilities
                            • B. By investigating the rate and causes of failed changes which have created delays in previous product development cycles
                            • C. By including testing in the early stages of the product development lifecycle, and throughout the development
                            • D. By validating the organization's customers and market conditions to create a shared understanding among the stakeholders
                            Reveal Solution  Discussion  0

                            Correct Answer: C  🗳️

                            Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).

                            An organization is converting its paper-based customer records into digital format, but has not changed how it works or how it creates value.
                            Which term BEST describes this?

                            • A. Digitization
                            • B. Digital transformation
                            • C. Digital product
                            • D. Digital disruption
                            Reveal Solution  Discussion  0

                            Correct Answer: A  🗳️

                            Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).

                            Which describes a digital product?

                            • A. A collection of resources that would not be as valuable without the use of digital technology
                            • B. The application of digital technology to accelerate time to market, time to customer or time to change
                            • C. An organization that utilizes digital technology to perform business in a significantly different manner
                            • D. Any digital goods that are transferred from a service provider to a service consumer
                            Reveal Solution  Discussion  0

                            Correct Answer: D  🗳️

                            Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).

                            An IT operations team is overwhelmed by the volume of monitoring alerts and cannot distinguish significant events from noise. Management wants to use machine learning to detect anomalies and correlate related events automatically.
                            Which capability is being introduced?

                            • A. Continuous deployment
                            • B. AIOps
                            • C. Infrastructure as code
                            • D. ChatOps
                            Reveal Solution  Discussion  0

                            Correct Answer: B  🗳️

                            Explanation: Only visible for PrepAwayExam members. You can sign-up / login (it's free).

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