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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of these would fall outside the scope of a typical service change management process

A) A change to a contract with a supplier
B) A change to a business process that depends on IT Services
C) An urgent need to replace a CPU to restore a service during an incident
D) A firmware upgrade to a server that is only used for IT Service Continuity purposes

2. Which of the following statements about processes is CORRECT?
1.A process is always organized around a set of objectives
2.A process should be documented

A) Neither of the above
B) Both of the above
C) 1 only
D) 2 only

3. In which core publication can you find detailed descriptions of Service Level Management, Availability Management, Supplier Management and IT Service Continuity Management?

A) Service Operation
B) Service Strategy
C) Service Transition
D) Service Design

4. Which Problem Management activity helps to ensure that the true nature of the problem can be easily traced and meaningful management information can be obtained?

A) Closure
B) Logging
C) Prioritization
D) Categorization

5. The 'multi-level SLA' is a three-layer structure. Which of the following layers is NOT part of this type of SLA?

A) configuration level
B) customer level
C) service level
D) corporate level

Solutions: