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IBM ICS SmartCloud for Social Business Sales Mastery Test v1 Sample Questions:

1. When an order is placed, the seller must provide what additional information before the order can be provisioned?

A) A mobile phone number
B) A secondary credit card in case the customer forgets to pay their bill
C) A customer reference
D) A SmartCloud Admin Form that lists key provisioning data such as the email address of the customer's organization administrator.

2. In what scenario is a Step-up part used?

A) To allow an upgrade from SmartCloud Notes to SmartCloud Meetings
B) To convert a trial to a paid subscription
C) To offer the customer a price incentive if they have active on-premises S&S agreements
D) To offer a multi-year subscription

3. Which of the following is a potential sales opportunity for SmartCloud for Social Business?

A) All of the above
B) A satisfied Lotus customer.
C) Whitespace customers who do not currently do business with IBM.
D) Lotus customers that have stated an intent to move to another collaboration platform.

Solutions: