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IBM C1000-180 Exam Syllabus Topics:

SectionWeightObjectives
Analysis and Optimization12%- Improving assistant performance
- Analytics and performance monitoring
Build Conversational Flows20%- Testing and debugging assistants
- Build actions and responses
- Configure AI capabilities
Backend Integrations10%- External service integrations
- Webhooks implementation
Conversational AI Design16%- Industry use cases and conversational design principles
- Design conversational flows and handoff strategies
- Design assistant structure (domains, channels, integrations)
Administration and Security12%- Pricing and operational management
- Access control (IAM)
- Security, backup, and disaster recovery
Deployment and Publishing8%- Previewing and publishing assistants
- Environment management
Multi-channel / Multi-modal Integration10%- Telephony, SMS, and web chat integration
- Cross-channel management
watsonx Integration12%- Retrieval-Augmented Generation (RAG) conversational search
- Integrate with watsonx.ai for generative AI capabilities

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