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HP HP2-H86 Exam Syllabus Topics:

SectionObjectives
Topic 1: Managed Print Services Overview- HP Managed Print Services concepts
  • 1. MPS value proposition and business outcomes
    • 2. Print fleet optimization concepts
      - Assessment and discovery
      • 1. Cost and usage analysis
        • 2. Customer print environment assessment
          Topic 2: Sales and Customer Engagement- Account management
          • 1. Lifecycle account strategy
            • 2. Customer retention and expansion
              - Solution selling approach
              • 1. Identifying customer requirements
                • 2. Positioning HP MPS solutions
                  Topic 3: Solutions and Services- Implementation and deployment
                  • 1. Service delivery lifecycle
                    • 2. Customer onboarding processes
                      - HP print solutions portfolio
                      • 1. Managed print services offerings
                        • 2. Device and fleet management solutions
                          Topic 4: Security and Optimization- Cost control and efficiency
                          • 1. Cost reduction strategies in MPS
                            • 2. Workflow optimization
                              - Print security fundamentals
                              • 1. Document and data protection in print environments
                                • 2. Device security considerations

                                  HP Managed Print Specialist Select 2019 Sample Questions:

                                  What is the goal of the fleet development plan?

                                  • A. to solve customer pain points
                                  • B. to have a completely centralized set of printers in a print room for easy management and lower TCO
                                  • C. to have a balanced approach of LaserJet devices only (some centralized, some decentralized) for everyone to have access to a printer
                                  • D. to move the customer from old printers to new ones and lock them in a 3-5 year contract
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

                                  What do the HP contractual printers carry that differs from their transactional versions?

                                  • A. no sales quota requirements
                                  • B. open distribution
                                  • C. highest availability
                                  • D. higher list price
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B  🗳️

                                  Which additional benefit do the HP contractual cartridges offer compared to the transactional cartridges?

                                  • A. open distribution
                                  • B. better reliability for lower print volumes
                                  • C. user-centric packaging and protection
                                  • D. higher yield option for selected SKUs
                                  Reveal Solution  Discussion  0

                                  Correct Answer: D  🗳️

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