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EXIN ITIL Foundation Sample Questions:

1. Which of the following would NOT be contained in a release policy?

A) Roles and responsibilities for the release
B) The risk register for the release
C) Naming and numbering conventions
D) Entry and exit criteria of the release into testing

2. Consider the following list:
1 . Change authority
2 . Change manager
3 . Change advisory board (CAB)
Which one of the following is the BEST description of the items above?

A) Job descriptions
B) Roles, people or groups
C) Functions
D) Teams

3. Which of the following identify the purpose of business relationship management?
1. To establish and maintain a business relationship between service provider and customer
2. To identify customer needs and ensure that the service provider is able to meet

A) Neither of the above
B) Both of the above
C) 1 only
D) 2 only

4. The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?

A) Control of exposure to risk and investment of capital
B) Identification of risk, analysis and management of the exposure to risk
C) Training in risk management for all staff and identification of risks
D) Training of all staff and investment of capital

5. Which one of the following is the BEST definition of the term 'service management'?

A) A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose
B) The management of functions within an organization to perform certain activities
C) Units of organizations with roles to perform certain activities
D) A set of specialized organizational capabilities for providing value to customers in the form of services

Solutions: