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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

A) A service option
B) A service transition package (STP)
C) A service design package (SDP)
D) A service charter

2. Which of the following CANNOT be provided by a tool?

A) Knowledge
B) Wisdom
C) Information
D) Data

3. Which one of the following statements about incident reporting and logging is CORRECT?

A) Incidents can be reported by anyone who detects a disruption or potential disruption to normal service
B) Incidents reported by technical staff must also be logged as problems
C) Incidents can only be reported by users
D) All calls to the service desk must be logged as incidents

4. Which one of the following is the BEST description of a service level agreement (SLA)?

A) An agreement between the service provider and their customer
B) An agreement between a service provider and an external supplier
C) The part of a contract that specifies the responsibilities of each party
D) An agreement between the service provider and an internal organization

5. Access management is responsible for implementing policies defined in which process?

A) Change management
B) Information security management
C) Service portfolio management
D) Problem management

Solutions: