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EXIN ITIL Foundation Sample Questions:

1. What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

A) Employers
B) Stakeholders
C) Accreditors
D) Regulators

2. Which term describes if a service is fit for use?

A) Serviceability
B) Warranty
C) Utility
D) Availability

3. What is the pre-authorized change known as?

A) A retrospective change
B) An ordinary change
C) A standard change
D) A normal change

4. At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

A) Service design: Design the processes
B) Service transition: Plan and prepare for deployment
C) Service operation: IT operations management
D) Service strategy: Develop the offerings

5. Why are public frameworks, such as ITIL, attractive when compared to proprietary knowledge?

A) Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
B) Public frameworks are always cheaper to adopt
C) Proprietary knowledge has been tested in a wide range of environments
D) Public frameworks are prescriptive and tell you exactly what to do

Solutions: