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Avaya 3001 Exam Syllabus Topics:

SectionObjectives
Topic 1: User, Extension, and Group Management- User provisioning
  • 1. User profiles and rights
    • 2. Extension assignment
      - Hunt groups and call distribution
      • 1. Group configuration
        • 2. Call routing logic
          Topic 2: IP Office System Installation and Configuration- Hardware and platform components
          • 1. Expansion modules and endpoints
            • 2. IP Office control units
              - Initial system setup and licensing
              • 1. License management and activation
                • 2. System configuration basics
                  Topic 3: Maintenance, Troubleshooting, and System Monitoring- Backup and restore procedures
                  • 1. Configuration backup
                    • 2. System recovery
                      - System diagnostics
                      • 1. Alarm handling
                        • 2. Log analysis
                          Topic 4: Voice Services and Telephony Features- Basic telephony services
                          • 1. Voicemail configuration
                            • 2. Call handling features
                              - SIP and trunk configuration
                              • 1. PSTN integration basics
                                • 2. SIP trunk setup

                                  Avaya IP Office Configuration and Maintenance Sample Questions:

                                  Which IP Office Small Community Networking (SCN) feature ran help free up VCM resources site when calling from one remote site to another remote site?

                                  • A. Silence Compression
                                  • B. Direct Media Path
                                  • C. Loop Start
                                  • D. Fast Start
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B  🗳️

                                  Which method allows access to the System Status Application?

                                  • A. Select "System Monitor" from "File\Advanced" within the Manager Application
                                  • B. Select "SSA" from "File\Offline" within the Manager Application.
                                  • C. Select "System Status" from "File\Advanced" within the Manager Application.
                                  • D. Select "System Status" from "File\Advanced" within the System Monitor Application.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C  🗳️

                                  After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?

                                  • A. Start the IP Office Manager application.
                                  • B. If IP Office does not restart correctly. Power-off and power-on IP Office and the problem will be corrected.
                                  • C. The 5420 DS is corrupted and must be replaced.
                                  • D. The CCR lost connection to IP Office. Wait until the LED on the CCR status turns green again and the telephone will start to work.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

                                  In the exhibit, the IP Office configuration shows two licenses as being "Obsolete". What does this mean?

                                  • A. This is a temporary upgrade license.
                                  • B. The license is the wrong license for the SD Card installed in the IP Office.
                                  • C. The license is not needed on the installed release of the software.
                                  • D. The license requires a second temporary license be loaded to allow this license to be valid.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C  🗳️

                                  From which application are log files required for escalating issues to Avaya support?

                                  • A. Manager Report
                                  • B. System Monitor
                                  • C. SMDR
                                  • D. Customer Call Status
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B  🗳️

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