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Avaya IP Office Configuration and Maintenance Sample Questions:

1. A customer wants to implement the Avaya IP Office solution. They have five analog lines and would like implement a basic four-port voicemail with an Auto Attendant. They would like to use one-X Portal for five users. What is the minimum number of servers they will need to accomplish this?

A) 1
B) 3
C) 2
D) 4

2. A CEO has a dedicated line for private incoming calls. As the company does not use voicemail, the CEO would like these calls to be routed to the Sales hunt group, if "Do Not Disturb" has been set up. Which two slops are needed to create the incoming Call Route (ICR) to meet the CEOs needs? (Choose two.)

A) Create an ARS with the DID/DDI of the CEO.
B) Under destination enter a fallback extension and fill in the Sales hunt group call number.
C) Create an Incoming Call Route with a default destination of the CEO.
D) Under destination create an overflow extension to route calls to the Sales hunt group.

3. A customer has an IP500v2 and would like the ability to monitor the IP Office system resources from anywhere in the network. Which two will allow thorn to do this? (Choose two.)

A) Telnet session to the IP Office
B) Web session to the IP Office address
C) System Status Application
D) SSH session to the IP Office address

4. A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)

A) Upgrade or downgrade the IP Office core software to fix the issue.
B) Duplicate the issue and obtain traces.
C) Replace hardware outside warranty.
D) Test and document the results of the implemented solution.
E) Research possible causes and implement a solution

5. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?

A) Start the IP Office Manager application.
B) If IP Office does not restart correctly. Power-off and power-on IP Office and the problem will be corrected.
C) The 5420 DS is corrupted and must be replaced.
D) The CCR lost connection to IP Office. Wait until the LED on the CCR status turns green again and the telephone will start to work.

Solutions: