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Free demo, instant delivery, 365 days of updates, and a money back guarantee with published conditions — PrepAwayExam wraps the entire MS-220 preparation journey into one stop. Thousands of candidates' worth of experience sits behind the 107 practice questions in this Microsoft Troubleshooting Microsoft Exchange Online package.
Microsoft MS-220 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Troubleshooting Microsoft Exchange Online |
| Exam Number: | MS-220 |
| Available Languages: | English |
| Related Certifications: | Microsoft 365 Messaging Administrator Associate MS-203 Microsoft 365 Messaging |
| Exam Format: | Case studies, Multiple choice, Scenario-based troubleshooting |
| Certificate Validity Period: | Typically 2 years for Microsoft role-based certifications (subject to Microsoft certification policy) |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored exam via Pearson VUE or authorized testing provider (subject to Microsoft certification delivery platform) |
| Pre Condition: | Recommended experience with Microsoft 365 messaging administration and Exchange Online; familiarity with MS-203 content is suggested. |
Microsoft MS-220 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Hybrid Exchange Troubleshooting | - Hybrid configuration issues
|
| Topic 2: Exchange Online Architecture & Connectivity | - Exchange Online service components
|
| Topic 3: Security & Compliance Troubleshooting | - Anti-spam and anti-malware
|
| Topic 4: Mail Flow Troubleshooting | - Message routing
|
Microsoft MS-220 Exam FAQs: Before You Book Your Seat
Registration for the Microsoft Troubleshooting Microsoft Exchange Online goes through the official channels listed here:
As for the format, the MS-220 exam is delivered Online proctored exam via Pearson VUE or authorized testing provider (subject to Microsoft certification delivery platform) — pick whichever fits your situation when you schedule.
The official Microsoft Troubleshooting Microsoft Exchange Online blueprint is divided into 4 domains, led by Exchange Online Architecture & Connectivity, Hybrid Exchange Troubleshooting, and Security & Compliance Troubleshooting. The full domain-by-domain breakdown is in the syllabus section above — that is the checklist your study plan should follow.
You can. PrepAwayExam publishes a free PDF demo of the MS-220 practice questions — download it, work through it, and decide on evidence rather than promises. Once you own the full product, 365 days of free updates are included, and an expired product can have its update service renewed at a 50% discount from your member zone.
The MS-220 exam — officially the Troubleshooting Microsoft Exchange Online — is how Microsoft verifies that you can apply its technologies in real working scenarios, and passing it earns you the Microsoft 365 Messaging Administrator Associate (Exchange Online Focus) certification, a credential at the Associate level. Employers recognize it because it is vendor-issued and skills-based. Candidates often continue toward related credentials such as Microsoft 365 Messaging Administrator Associate, MS-203 Microsoft 365 Messaging once this one is in hand.
Yes — Microsoft lists these training options for the Microsoft Troubleshooting Microsoft Exchange Online:
- Microsoft Learn - Exchange Online training path
- MS-203: Microsoft 365 Messaging Administrator Associate training
Courseware teaches the concepts; repetition makes them exam-proof. Combine whichever course you choose with the 107 practice questions from PrepAwayExam and you cover both halves of preparation.
First, delivery: your download is available immediately after payment, and the package also arrives in your email within one minute. If 2 hours pass with nothing in your inbox, check spam and contact support — and feel free to install the software on as many computers as you like, there is no device limit.
Second, the safety net: if you sit the MS-220 exam within 60 days of purchase and do not pass, the PrepAwayExam money back guarantee entitles you to a full refund. File the claim within 2 days of the exam with a scanned enrollment slip and your official score report (PDF); claims are processed within 7 days. The candidate name must match the payer name, and the guarantee excludes exams taken within 3 days of purchase, purchases never used in an actual exam attempt, free materials, and expired orders. If you would rather keep studying, you can swap the product for two free exam packages of equal value and keep the update service on your original purchase.
Recommended experience with Microsoft 365 messaging administration and Exchange Online; familiarity with MS-203 content is suggested.
Vendor policies shift from time to time, so treat this as your starting point and verify the current criteria on the official Microsoft exam page before you schedule anything.
Microsoft Troubleshooting Microsoft Exchange Online Sample Questions:
A company uses Exchange Online. The company has only the default policies enabled in Exchange.
A user reports that some of their emails are quarantined.
You need to determine why emails are quarantined.
Which quarantine policies should you verify? To answer, drag the appropriate quarantine policies to the correct quarantine reasons. Each quarantine policy may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Correct Answer:

A company uses Exchange Online.
A user named User1 reports that they are unable to add new delegates to and remove them from their calendar.
You need to resolve the issue.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:

You need to configure email for Trey Research.
What should you configure? To answer, select the appropriate options in the answer are a. NOTE: Each correct selection is worth one point.
Correct Answer:

Topic 1, Contoso, Ltd
Deployment
* Contoso uses a Microsoft Exchange Server hybrid deployment. The company recently upgraded the Exchange Server environment from Exchange Server 2013 to Exchange Server 2016.
* The existing deployment uses a Microsoft 365 Enterprise E3 subscription.
* Email messages that Contoso, Ltd. sends to Fabrikam, Inc. and Trey Research use send connectors that are deployed on the Exchange server.
Mailbox locations
* Mailboxes for users in the corporate environment are hosted on Exchange Server 2016 servers.
* Mailboxes for members of the sales and marketing teams are hosted in Exchange Online.
Backup and retention
* Exchange data is backed up every night. Backups are stored in a Microsoft Azure storage account.
* The mailbox retention period for mailboxes is 60 days.
* The company has a retention policy that moves all email from the inbox of executives to an archive mailbox.
Identity and authentication
* The company configures Azure Active Directory (Azure AD) Connect by using express settings.
* The Active Directory root domain is Contoso.com. There is another Active Directory (AD) tree named Tailspin.com.
* The Azure AD tenant name is contoso.onmicrosoft.com.
* Contoso.com is a verified custom domain in Azure AD.
* Contoso adds the primary contacts for each of their client companies as external recipients in Azure AD.
* The company uses self-signed certificates on all Exchange servers.
Policies
The Exchange server uses a custom email address policy for all recipients of smtp:Xg.Xsgcontoso.com.
Authentication
Fabrikam, Inc. and Trey Research require that all inbound email must originate from an independently authenticated source. All synchronized Azure AD accounts must correspond to an existing AD account. You must remove any accounts from Azure AD that cannot be synchronized.
Retention
* On-premises mailboxes must apply retention policies that the company configures in Exchange Online.
* Audit logs must be retained for five years.
* All new mailboxes must be configured to move mail from the inbox that are older than 60 days to an archive in Exchange Online.
* Members of the compliance team must be able to retain email indefinitely. This must apply to inactive mailboxes of the compliance team.
* All email sent between members of the executive team must be encrypted with S/MIME.
* Administrative operations on mailboxes for members of the executive team must be audited. This includes audits for operations that move email.
* All deleted messages must be completely removed from mailboxes 180 days after deletion for items not covered by a retention policy.
Sharing
* Users must be able to share calendar information with any other user in the organization.
* Users must be able to share only free/busy information with external recipients. The information must not include the name or location for meetings.
Outgoing email
All email sent to external recipients must display a corporate disclaimer. Incoming email
* All email attachments from external senders must be manually inspected by a moderator if they are unrecognized by Exchange Online. The moderator email address is [email protected].
* Recipients must be able to receive unrecognized email attachments from Fabrikam, Inc. senders.
Hosting
All public folder content must be stored on the Exchange Server.
Team issues
Accounting team
Accounting team users report that they cannot send emails to mail-enabled public folders. Sales team Sales team users report that they cannot send emails to mail-enabled public folders. Marketing team
* A marketing team user named User1 is deleted. The user is rehired 45 days later in the same position and department. An administrator restores the User1 account. User1 reports that they cannot access their previous email.
* Corporate users are attempting to schedule meetings with marketing team members. When users attempt to add members of the marketing department, they are unable to view when they are available.
Executive team
* A user named Excel is unable to send an S/MIME encrypted email to a user named Exec2.
* Email messages in the executive team mailboxes that are larger than 5 MB are not moved to their archive mailbox.
* Audit logs for Executive mailboxes are being deleted after 90 days.
Other issues
Retention policies
* The default retention policies are not being applied to new mailboxes that the company creates in the on-premises environment.
* The system deletes audit logs for executive mailboxes after 90 days. Audit logs do not record operations for email that is moved.
* Members of the compliance team report they are unable to retain messages for more than 60 days.
Microsoft Outlook
* Users with accounts in the Tailspin AD tree report Outlook is not set up automatically.
* Contoso users report that Outlook takes a long time to reconnect to Exchange after a computer resumes from hibernation.
Compliance
Users report that they can view items older than 180 days in the Recoverable items folder. Email to and from external partners
* A Fabrikam, Inc. administrator reports that a disclaimer is not appended to email received from Contoso, Ltd.
* A user named User2 reports receiving an email attachment that is not recognized by Exchange Online from an external sender.
Azure AD
A user named Admin 1 reports issues synchronizing accounts to Azure AD.
Calendar sharing
Users are unable to share calendar information with external recipients.
A company uses Exchange Online. The company configures a transport rule that applies a disclaimer to all emails from the Internet.
Users receive calendar sharing invitations from external senders. Users report that they are unable to open the calendar from a sharing invitation in Outlook on the web.
You need to resolve the issue.
What should you do?
- A. Change the fallback action of the transport rule to Ignore.
- B. Set the value of the ApplyHtmlDisclaimerTextLocation parameter to Append.
- C. Change the fallback action of the transport rule to Reject.
- D. Set the value of the ApplyHtmlDisclaimerTextLocation parameter to Prepend.
Correct Answer: A 🗳️
A company uses Exchange Online. The company creates dynamic distribution groups for managers of each department.
A manager reports that some of the users in their department are not receiving emails when sending messages to a dynamic distribution group named Group1.
You need to provide a membership list of Group1 to the manager.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:

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