Exam Name: The Foundation Examination - ITIL®
Certification Provider: ISEB
Corresponding Certification: ISEB Certification
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Instant Download ISEB : ISEB-ITILF Questions & Answers
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ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Service Value System (SVS) | 20% | - ITIL Guiding Principles - Continual Improvement - Overview of the SVS - Service Value Chain - Governance |
| Topic 2: ITIL Management Practices | 30% | - Service Management Practices
|
| Topic 3: Key Concepts of Service Management | 15% | - Definitions: Service, Product, Value, Outcome, Utility, Warranty - Role of ITIL in Service Management |
| Topic 4: Four Dimensions of Service Management | 15% | - Value Streams and Processes - Organizations and People - Information and Technology - Partners and Suppliers |
| Topic 5: Service Value Chain Activities | 20% | - Design and Transition - Engage - Deliver and Support - Improve - Plan - Obtain/Build |
ISEB The Foundation Examination - ITIL® Sample Questions:
Availability management is directly responsible for the availability of which of the following?
- A. IT services and business processes
- B. Components and business processes
- C. IT services and components
- D. IT services, components and business processes
Why is it important for service providers to understand patterns of business activity (PBA)?
- A. IT service providers CANNOT schedule changes until they understand PBA
- B. Understanding PBA is the only way to enable accurate service level reporting
- C. Demand for the services delivered by service providers are directly influenced by PBA
- D. PBA are based on organizational roles and responsibilities
Access management is closely related to which other process?
- A. 3rd line support
- B. Capacity management only
- C. Change management
- D. Information security management
Which process is responsible for providing the rights to use an IT service?
- A. Change management
- B. Access management
- C. Request fulfillment
- D. Incident management
Which statement BEST represents the guidance on incident logging?
- A. The service desk decide which incidents to log
- B. All incidents must be fully logged
- C. Only incidents reported to the service desk can be logged
- D. Incidents must only be logged if a resolution is not immediately available
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