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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

Question 1

Refer to the exhibit.

In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager.
Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?

A. Avaya Aura® Media Server
B. Avaya Aura® Application Enablement Services
C. Avaya Aura® Session Manager
D. Avaya Aura® Session Border Controller

Question 2

Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)

A. Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.
B. Elite Multichannel 6.6 uses SSLv3
C. Elite Multichannel 6.6 supports WebLM Release 6.x.
D. All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.

Question 3

Refer to the exhibit.

The exhibit contains the deployment options for Communication Manager.
What is the Virtual Appliance that Pod FX Is transitioning to?

A. Avaya Application Server (AAS)
B. Avaya Solutions Platform (ASP)
C. Avaya Common Platform (ACP)
D. Avaya Server Platform (ASP)

Question 4

You are designing a solution for a customer with Avaya IX™ Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.
When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?

A. Number of agents X 3 = DSPs
B. Number of agents X 5 = DSPs
C. Number of agents X 4 = DSPs
D. Number of agents X 2 = DSPs

Question 5

Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.
To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?

A. Visual Designer
B. Graphical Designer
C. Avaya IX™ Orchestration
D. Call Vectoring

Solutions: