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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Northern Trail Outfitters had issues with its last two Salesforce deployments, both of which caused system downtimes that exceeded planned estimates. The CIO asked a consultant to develop a Risk Register to identify and mitigate these types of issues with future deployments. The CIO asked the consultant to log the two previously known issues as a starting point for the register.
In which Risk category do these system downtime issues fall?

A) Technical Risk
B) Operational Risk
C) Compliance Risk

2. The Cloud Kicks IT team has noticed that there are many duplicate Person Accounts and wants to merge them.
What should the consultant explain to the team about merging Person Accounts?

A) They can be merged with other Person Accounts.
B) They can be merged with any type of Account.
C) They can be merged with contact records.

3. The sales manager at Cloud Kicks has proposed that the consultant hold a discovery meeting with 250 employees who use Sales Cloud currently to gain information to improve adoption.
Which approach should the consultant recommend to the sales manager to meet this goal efficiently?

A) Send a survey to all employees asking for a list of desired changes.
B) Meet with a large group of employees to listen to their feedback.
C) Ask all employees to email their ideas and feedback to the consultant.

4. Universal Containers continues to see substantial growth year-over-year. Outside sales reps think their territories are too dense to cover adequately. Leadership has decided to modify the existing sales territories and hire additional staff to make the account allocations more manageable. Some states will change from one territory to two or more smaller territories. In these instances, accounts will need to be reassigned to new territories.
Sales operations wants to review the territory account assignments and verify the accuracy before the changes are reflected in Sales Cloud.
How should the consultant show sales operations what the data will look like after the change?

A) Run the updated assignment rules in the Planning State and view the accounts on the territory detail page.
B) Install the Territory Health Assessment app from AppExchange.
C) Develop reports and dashboards that compare the existing and new territories.

5. Cloud Kicks has purchased a list of prospects and wants sales reps to contact and measure the return on investment (ROI) of the purchased list.
Which solution should the consultant recommend?

A) Import the list as new Leads and update the Lead Source to "Purchased Lead".
B) Import the list as new Leads and map the Campaign during import.
C) Import the prospects as Contacts and assign them to Accounts.

Solutions: