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Salesforce Certified B2C Solution Architect Sample Questions:

1. A customer is currently implementing B2C Commerce and wants to use Marketing Cloud to send triggered emails like the Welcome Email, Order Confirmation, and Order Status Update Email. The customer is not interested in Sales or Service Cloud.
Which three steps are required to configure the Marketing Cloud for B2C Commerce storefront triggered emails?
Choose 3 answers

A) Update order.export custom object in B2C Commerce with the Marketing Cloud object data extension
B) Configure data extensions in Marketing Cloud for B2C Commerce objects.
C) Set up jobs in B2C Commerce to send catalog, product, order, and customer to Marketing Cloud SFTP.
D) Extend the B2C Commerce storefront to trigger emails via Marketing Cloud's journey REST APIs.
E) Copy and paste the Collect Script within the head or body in the website template.

2. An insurance company needs the ability to relate contacts to their workplace to track which services are paid by the employee benefits. Contacts receive emails to notify them of new policy offerings. Agents also need to relate adults in the same household who share access to financial resources and policy information to sign them up for the right policies. Adjusters need the ability to see and respond to claims from anyone in the household. Independent agents need daily access to customer data as well. Customers also need periodic access to claims and policy information for their household. The company also wants to track what data searches are performed by agents and adjusters on the platform to analyze their work.
Which products should a Solution Architect recommend in addition to Insurance for Financial Services and Experience Cloud to meet these needs?

A) Digital Engagement, Shield with Splunk, Social Engagement Studio
B) Salesforce Field Service, Shield Encryption at rest. Digital Engagement
C) REST API Event Monitoring and Tableau CRM, Marketing Engagement Studio
D) Shield and Event Monitoring Analytics App, Pardot

3. When integrating B2C Commerce with Marketing Cloud, which data extension type should be used to store order and product records in Marketing Cloud?

A) Standard Data Extension
B) Transactional Data Extension
C) Sendable Data Extension
D) Synchronized Data Extension

4. Key business stakeholders have asked for a new business requirement that requires a multi-cloud solution design using self-service commerce, a service agent console, and marketing communication. A Solution Architect was brought in to lead the end-to-end solution design and delivery.
Which two actions should the Solution Architect take to accurately capture these requirements' Choose 2 answers

A) Draft a requirements and process document. Invite key business and technical/design team stakeholders to review and approve.
B) Design the solution and hand it off to the delivery team to start to build and test it.
C) Include functional and technical experts across discovery workshops to ensure requirements and priorities are captured.
D) Set up DevOps processes and environments in preparation for the discovery workshops.

5. Universal Containers (UC) uses B2C Commerce, Marketing Cloud, and Salesforce OMS for their online sales capabilities. Given recent logistics constraints and challenges, many customers are asking UC for the ability to make their purchases online but pick them up at a local store or location (BOPIS).
Which consideration should a Solution Architect keep in mind when designing a solution for UC that would allow for this functionality?

A) Manage B2C Commerce geolocation data for stores on an order by order basis.
B) Marketing Cloud Mobile Push is required for this solution and must be enabled.
C) Manage inventory data inside of Salesforce OMS so it is easier to parse by store.
D) Manage inventory data inside of B2C Commerce so it is easier to parse by store.

Solutions: