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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following involved parties are supported by default for the installed base and installed base items?
Note: There are 3 correct answers to this question.

A) Service Technician team
B) Customer
C) Territory manager
D) Sales Employee
E) Employee responsible

2. In order to update the status of multiple subtickets, what action does the agent perform?

A) Mass subticket completion
B) Mass subticket status update
C) Mass subticket cancellation
D) Mass subticket creation

3. Which of the following are supported as part of the packaged integration capabilities when connecting SAP Cloud for Customer with CRM?
Note: there are 3 correct answers to this question.

A) Service requests
B) Recent orders
C) Opportunities
D) Social media profiles
E) Currency conversion rates

4. Which of the following functions can you perform using the language adaptation tool?

A) Translate extension field labels
B) Translate work center and view labels
C) Translate notes entered by a user
D) translate action buttons

5. What information is required to automatically schedule a maintenance plan? Note: There are 3 correct answers to this question.

A) Schedule condition
B) MDRO run
C) Measurement attributes
D) Ticket category
E) Service team

Solutions: