Exam Name: SAP Certified - SAP Field Service Management
Certification Provider: SAP
Corresponding Certification: SAP Certification Exams
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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
| Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
| Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
| Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
| Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
SAP Certified - SAP Field Service Management Sample Questions:
What is the main goal of the SAP Business Suite in the context of digital transformation?
Choose the correct answer.
- A. Enhance connectivity and optimize functions
- B. Focus on business partnerships
- C. Develop external communication strategies
- D. Simplify IT infrastructure
- E. Increase marketing effectiveness
Correct Answer: A 🗳️
Which tools are leveraged in the toolchain for business transformation? (Choose all that apply) There are three correct answers.
- A. BTP Build Apps
- B. SAP Signavio
- C. SAP Marketing Cloud
- D. SAP LeanIX
Correct Answer: A,B,D 🗳️
Which of the following features are part of company configuration?
There are four correct answers.
- A. Screen configuration
- B. Service workflows
- C. Custom translations
- D. Admin policy groups
- E. Company settings
- F. Password policy
Correct Answer: A,B,C,E 🗳️
Name a few of the data object types that are commonly covered by standard integration capabilities.
There are four correct answers.
- A. Business partners
- B. Efforts
- C. Items
- D. service contract
- E. Person reservation
- F. Activities
Correct Answer: A,B,C,F 🗳️
Which are the most commonly used integration platforms for SAP Field Service Management?
There are two correct answers.
- A. FSM Cloud Connector by Proaxia
- B. SAP FSM Business Rules
- C. SAP Integration Suite / SAP Business Technology Platform
Correct Answer: A,C 🗳️
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