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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integrations and Extensions | - Integration capabilities
|
| Reporting and Analytics | - Service analytics
|
| Service Request Management | - Case and ticket handling
|
| Knowledge Management | - Knowledge articles
|
| Oracle Fusion Service Overview | - Service Configuration Basics
|
| Field Service and Dispatch | - Field service operations
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?
- A. The queue defined in the first evaluated rule is always assigned to the service request.
- B. The service request assignment will be unpredictable.
- C. An error will occur; no queue is assigned to the service request.
- D. The queue defined by default is the one assigned to the service request.
Correct Answer: A 🗳️
Which four statements are correct about hotkeys for Action Commands?
- A. They can all be modified.
- B. They have default values.
- C. They allow a user to copy a service request.
- D. They allow a user to forward a service request.
- E. They allow a user to escalate a service request.
- F. They can be assigned to a custom action script.
Correct Answer: A,B,D,E 🗳️
Which two statements are true regarding the Audit History tab of a Service Request?
- A. It is available only to authorized administrators.
- B. It allows users to save searches for later reuse.
- C. It is enabled by default.
- D. It is searchable by date range, username, event type, event severity, and event duration.
- E. It is exportable to Excel.
Correct Answer: B,C 🗳️
What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?
- A. Create a Service Request.
- B. View and edit attachments to a Service Request.
- C. Delete a Service Request.
- D. Add a message to a Service Request.
- E. Chat with an Agent about a Service Request.
Correct Answer: A,B,C,E 🗳️
You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?
- A. Available
- B. Interval
- C. Duration
- D. Time Period
- E. Start/Stop
Correct Answer: C 🗳️
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