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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which is an invalid data type?

A) Integer
B) Menu
C) Float
D) Text field
E) Text area
F) Radio
G) Date/time

2. Which two events can trigger Custom Process Models?

A) Refresh
B) Update
C) Load
D) OnSaveComplete
E) Create

3. For which three reasons should you recommend using workflows?

A) They can sort incidents raised by a contact.
B) They help customers find relevant knowledge answers.
C) They promote efficiency.
D) They guide agents through complex customer interactions and data updates.
E) They reduce human error.

4. Which three statements are true about headers of custom process models?

A) The header section needs to be uncommented during testing.
B) They contain standard objects only.
C) The header section is always commented.
D) They contain all possible events with the objects.
E) They list only the events that are supported by the code implementation.
F) The/QDntain the version number of the Connect Common Object Model.
G) They contain the version number of the PHP script.

5. Which setup sequence is used to give permissions to an individual to access an application?

A) Staff Account > Profile > Navigation set
B) Profile > Navigation set > Staff Account
C) Navigation set > Profile > Staff Account
D) None. No sequence is required.

Solutions: