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Microsoft 70-123 Exam Syllabus Topics:

SectionWeightObjectives
Maintaining and Optimizing a SAM Program20-25%- Monitoring and Reporting
  • 1. Cost Optimization Reporting
  • 2. Compliance Reporting
  • 3. Dashboard Implementation
- Audit and Reconciliation
  • 1. License Reconciliation
  • 2. Internal Audit Processes
  • 3. Vendor Audit Response
- Continuous Improvement
  • 1. Process Refinement
  • 2. Best Practice Adoption
  • 3. Technology Updates
Software Asset Management Fundamentals15-20%- SAM Concepts and Definitions
  • 1. Key SAM Terminology
  • 2. What is SAM
  • 3. SAM vs. IT Asset Management (ITAM)
- Business Value of SAM
  • 1. Risk Mitigation
  • 2. Cost Optimization
  • 3. Compliance Benefits
Planning a SAM Program25-30%- Define Scope and Objectives
  • 1. Key Performance Indicators (KPIs)
  • 2. Goal Setting
  • 3. Scope Definition
- Determine Roles and Responsibilities
  • 1. Executive Sponsorship
  • 2. SAM Roles (SAM Manager, Tool Administrator)
  • 3. SAM Team Structure
- Develop SAM Policies
  • 1. Compliance Policies
  • 2. Usage Policies
  • 3. Software Procurement Policies
- Assess Current State
  • 1. Stakeholder Identification
  • 2. Gap Analysis
  • 3. Existing Infrastructure Analysis
SAM Tools and Technologies10-15%- Microsoft System Center
  • 1. Operations Manager
  • 2. Configuration Manager Integration
- Microsoft Assessment and Planning (MAP) Toolkit
  • 1. Discovery and Assessment
  • 2. Reporting Capabilities
- Volume Activation Tools
  • 1. Multiple Activation Key (MAK)
  • 2. Key Management Service (KMS)
Implementing a SAM Program25-30%- Processes and Procedures
  • 1. Retirement and Uninstall Procedures
  • 2. Software Request and Approval Workflows
  • 3. Onboarding New Software
- Data Collection and Management
  • 1. License Management Databases
  • 2. Discovery Tools
  • 3. Data Quality Assurance
- Training and Communication
  • 1. Admin Training
  • 2. Change Management
  • 3. End User Awareness Training
- Deployment Planning
  • 1. Testing and Pilot Programs
  • 2. Migration Strategies
  • 3. Tool Selection and Deployment

Microsoft Planning, Implementing and Maintaining a Software Asset Management (SAM) Program Sample Questions:

Why is HR a key stakeholder in SAM?

  • A. To fix the printers.
  • B. To buy the software.
  • C. To help with IT troubleshooting.
  • D. To provide data on new hires and departures for license provisioning/de-provisioning.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

A company is using trial versions of software for 6 months despite a 30-day limit. This is a violation of:

  • A. The building fire code.
  • B. The hardware warranty.
  • C. The EULA (End User License Agreement)
  • D. GDPR
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

A customer wants to re-image their OEM Windows laptops using a Volume Licensing image. Is this allowed?

  • A. Only on Sundays.
  • B. Yes, provided they have at least one Volume License for that specific version of Windows.
  • C. Yes, it is always free.
  • D. No, it is never allowed.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Which tool helps a customer manage their Volume Licensing benefits and keys?

  • A. Facebook
  • B. Notepad
  • C. Windows Media Player
  • D. Volume Licensing Service Center (VLSC) / M365 Admin Center
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Which process ensures that newly purchased software is added to the SAM database?

  • A. Disposal
  • B. Development
  • C. Procurement
  • D. Retirement
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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