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HP HP2-B91 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Warranty, Support and Program Knowledge20%- Sales incentives and partner programs
- HP supplies recycling program
- HP warranty and return policies
Topic 2: Sales Strategy and Customer Needs Analysis25%- Identifying customer usage patterns and requirements
- Handling common customer objections
- Value proposition and solution selling
- Cost-per-page and total cost of ownership
Topic 3: Market and Competitive Positioning25%- Market trends and business opportunities
- Competitor product comparison
- HP security, reliability, and quality advantages
Topic 4: HP Imaging and Printing Supplies Product Knowledge30%- Environmental benefits and sustainability
- Ink and toner technology fundamentals
- Compatibility and specification matching
- Original HP vs compatible/remanufactured supplies

HP Imaging and Printing Supplies - Sale Sample Questions:

What is part of the HP system message?

  • A. supplies, hardware, media
  • B. laptops, touchpads, servers, printers
  • C. HP UX, All-in-One cartridges, HP FutureSmart
  • D. photopaper, digital cameras, aftermarket
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

What is the target market for the individual ink Officejet Pro cartridges?

  • A. customers who need maximum flexibility for color cartridge yields
  • B. customers with high individual print usage who need low operating costs
  • C. customers with very high workgroup print needs that require Web Jetadmin manageability
  • D. customers who need professional and manageable colors for proof printing
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

What are primary factors in the explosion of digital content? (Select two.)

  • A. better print quality
  • B. mobility and the internet
  • C. faster print speeds
  • D. analog to digital content
Reveal Solution  Discussion  0

Correct Answer: B,D  🗳️

In which type of hardware does the majority of the current total supplies sell-out occur?

  • A. most current retail inkjet devices from this year's line-up
  • B. older devices than the current line-up
  • C. most current MFPs from this year's line-up
  • D. most current workgroup printers from this year's line-up
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Which new feature is HP introducing on its security labels in late 2011 and early 2012?

  • A. Quick Response (QR) code
  • B. invisible ink as an added layer of security
  • C. OK and P that move in opposite direction when the box is tilted front to back
  • D. Radio Frequency Identification (RFID) features to scan large batches at a time
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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